Mobile Service Advisor: Customer & Service Coordination

TriGreen Equipment

Athens (AL)

On-site

USD 32,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

BC/BS health insurance

Guardian dental and vision

401K retirement plan with companymatch

Paid holidays

Vacation

Job summary

TriGreen Equipment in Athens, AL seeks a detail-oriented Mobile Service Advisor to join our team. This role coordinates service repairs, communicates with customers and technicians, and ensures an efficient service workflow to support the performance and reliability of John Deere equipment.

The ideal candidate will have a strong understanding of compact construction and agriculture equipment, excellent organizational skills, and a commitment to delivering exceptional customer service to support

Qualifications

Thorough knowledge of service department accounting.
Knowledge of office procedures.
General understanding of mechanical/technical terms.

Responsibilities

Open work orders and maintain oversight until closed and invoiced.
Handle all service department filings and records.
Update customer profiles using equipment hours or other information from the customer work orders.
Maintain service accessory and supplies inventory and prepare replacement orders for the service manager’s approval.
Collect monies from customers before equipment is released.
Complete other duties as assigned by supervisor.
Assists technicians in the procurement process.