Mobile Responder -Bachelor's, Master's and Licensed Positions! Day Shift *Bilingual a Plus!

New Horizons of the Treasure Coast and Okeechobee; Okeechobee (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

New Horizons of the Treasure Coast and Okeechobee is looking for a Mobile Responder to provide crisis intervention services across Okeechobee and surrounding counties. The role includes conducting emergency mental health screenings and providing follow-up support.

Ideal candidates will have a Bachelor's or Master's degree in a relevant field, along with a current Florida license for counseling. Experience in crisis response and bilingual skills are preferred.

Qualifications

• Bachelor’s or Master’s Degree in psychology, social work counseling, or related field.
• Current Florida license in Social Work, Mental Health Counseling, Marriage and Family Counseling, or Psychology required.
• Experience working with chronic and acute mental illness and substance use dependency.

Responsibilities

• Respond to community‑sourced MRT calls across the four‑county area.
• Conduct emergency mental health screening to determine risk and appropriate disposition.
• Offer follow‑up support through phone calls and/or home visits.

Skills

Crisis intervention

Mental health screening

De-escalation techniques

Bilingual English/Spanish

Education

Bachelor's or Master’s Degree in psychology, social work counseling, or related field

Current Florida license in Social Work, Mental Health Counseling, Marriage and Family Counseling, or Psychology

Tools

Therapeutic Effective Aggression Management (CPI/CARE)

Florida Driver's License

Job description

New Horizons is the largest mental health and addiction recovery provider on the Treasure Coast (and beyond), serving 15,000 children and adults annually through inpatient crisis services, 24‑hour help line and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee and St. Lucie counties. In addition, New Horizons assists 22,000 students in area schools, and we work closely with the courts, law enforcement, jails, and hospitals to help improve the health of individuals and the quality of life in our community.

Position Summary

As a Mobile Responder, you will respond to MRT/211 calls for crisis intervention services in any setting where a behavioral health crisis is occurring, including schools, homes, emergency rooms, and other areas as assigned by the Team Leader, Program Manager, or Division Director.

Responsibilities

• Respond to community‑sourced MRT calls across the four‑county area (St. Lucie, Indian River, Martin, and Okeechobee).
• Conduct an emergency mental health screening to determine level of risk and provide appropriate dispositions for individuals in severe and acute distress.
• Offer follow‑up support through phone calls and/or home visits to provide stabilization services after acute intervention.
• Support unlicensed staff in assessing risk during individual MRT calls.
• Initiate involuntary examinations under the Baker Act and Marchman Act where appropriate.
• Provide phone or in‑person consultation to unlicensed staff prior to closing a case or determining level of need and/or outcome of a call.
• Participate in on‑call rotation to ensure availability of 24‑hour consultation support for unlicensed staff.
• Work as part of a day‑shift team; bilingual English/Spanish is a plus.

Qualifications

• Bachelor’s or Master’s Degree in psychology, social work counseling, mental health counseling, or related field.
• Current Florida license in Social Work, Mental Health Counseling, Marriage and Family Counseling, or Psychology to qualify for Licensed Responder Position.
• Experience working with chronic and acute mental illness, behavioral disturbances, emotional dysregulation, and substance use dependency.
• Preferred experience in crisis response, de‑escalation, and previous work with diverse populations.
• Valid Florida Driver’s License with 6 points or less in the last five years.
• Ability to apply Therapeutic Effective Aggression Management (CPI/CARE) techniques without limitations.
• Must pass Level 2 background check through DCF and AHCA Clearinghouse.

Equal Employment Opportunity – New Horizons is an equal opportunity employer and we welcome applicants from diverse backgrounds.