Mobile PhoneComputer Repair Technician Customer Service

ubreakifix Naples/North Naples/South Naples; Naples (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading electronic device repair company that prides itself on exceptional customer service and technical expertise. As a technician, you will be responsible for diagnosing and repairing a wide range of devices, from smartphones to computers, while ensuring that every customer leaves satisfied. This role offers great opportunities for career growth and on-the-job training, allowing you to enhance your technical skills and certifications. With a commitment to excellence and a supportive team environment, you will play a crucial part in maintaining our reputation as a trusted repair center in the Naples area. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Career Growth Opportunities

Training/Certification on-the-job

Monthly sales commissions

Qualifications

• 1-3 years experience in cellphone/computer repair is required.
• Strong troubleshooting and communication skills are essential.

Responsibilities

• Provide superior customer service and ensure a positive repair experience.
• Diagnose, troubleshoot, and repair electronic devices efficiently.

Skills

Troubleshooting

Analytical Skills

Customer Service

Sales Experience

Attention to Detail

Organizational Skills

Communication Skills

Basic Computer Skills

Education

High School Diploma

Technical Certifications (Apple, Microsoft, Samsung, Google)

Tools

Point of Sale System

Diagnostic Tools

Job description

Benefits/Perks

1. Competitive Compensation
2. Career Growth Opportunities
3. Training/Certification on-the-job
4. Monthly sales commissions

Job Summary

uBreakifix is a national franchise with three locations in the Naples/Collier County area and we are seeking experienced consumer electronics repair technicians. We repair all models of cellphones, smartphones, computers, game consoles, TVs, and electronic devices. Your job requires you to greet customers cordially, troubleshoot and provide accurate diagnostics on customer's devices, execute a high-quality repair per OEM/Partner standards, and return a fully repaired, like-new device back to the customer while recommending products and services to help our customers. This requires you to know and understand the check-in and check-out procedures and have the ability to run the cash register and create work orders. You will be required to study and pass Google and Samsung Technician certification testing requirements within 6-8 weeks.

Here at uBreakiFix, we remain confident that we are the best at what we do because of our customer's continued loyalty and positive outward commentary to their respective community. Our trained technicians are able to repair customer's iPhones, Smartphones, iPads, tablets, computers, video game consoles, and other electronic devices while maintaining manufacturer standard quality and functionality. We are authorized Samsung and Google service warranty centers and Apple Independent Repair Provider, and all our technicians are required to receive continual electronics repair training to stay up-to-date with our partner's requirements. We are also authorized insurance repair centers for multiple insurance companies and vendors including Asurion and we are able to do OEM repairs for iPhone and iPad products.

Job Purpose: Serves customers by providing the best solution and experience for their technology repair needs.

Our customer's continued positive feedback and referrals have allowed uBreakiFix to become one of the world's leading electronic device repair companies, allowing us to continue to spread our commitment to excellence to communities all over the country! Whether it's a shattered screen on your phone or an iPad that won't charge, let your local uBreakifix take a look at it. We aim to exceed your expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs. Let us show you what we can do! Some of our work requires going to customer's homes and repairing phones and computers in our RemoteTech van on-site.

Minimum Requirements

1. Previous 1-3 years experience as cellphone/computer repair technician
2. Sales experience a plus
3. Strong troubleshooting and analytical skills
4. Strong written and verbal communication skills
5. We are a drug-free workplace
6. Proven ability to learn new, required skills to ensure the best possible customer experience
7. Basic computer skills
8. Strong organizational and time management skills
9. Great attention to detail
10. Ability to work well with others in a small, close-knit team
11. Ability to study and become Samsung, Google, and Asurion certified
12. Current FL driver license and reliable transportation

Tasks and Responsibilities

1. Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
2. Assist customers from the initial check-in process all the way through to the completion of their repair
3. Provide recommendations for problem resolution
4. Diagnose, troubleshoot and repair devices
5. Explain complex technical issues to customers in a non-technical, simple to understand manner
6. Provide repair and replacement estimates to customers
7. Provide additional recommendations for accessory up-selling
8. Ensure that all repairs meet or exceed uBreakiFix quality standards
9. Greet customers in a friendly, professional manner and maintain a positive work environment
10. Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
11. Keep track of all devices and inventory while safeguarding all store stock
12. Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair
13. Maintain the cleanliness and professional appearance of the store
14. Must pass routine illegal drug and felony background checks to remain employed
15. Able to keep your composure when faced with multiple deadlines

Preferred Skills affecting Starting Pay

1. Previous positive uBreakiFix work experience a major plus!
2. Previous cellphone/smartphone repair technician experience with any repair company with positive references
3. Previous computer repair technician experience with any repair company with positive references
4. Computer repair certifications
5. Apple/Mac repair certification
6. Microsoft repair certification
7. Samsung repair technician certification/experience
8. Google repair technician certification/experience
9. Asurion repair technician certification/experience