Mobile Maintenance Advisor

Dobbs Peterbilt; Bossier City (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Dobbs Truck Group is seeking a Mobile Maintenance Advisor to lead the mobile service operation, organize daily activities, and ensure high standards of performance and customer satisfaction. This role involves supervising mobile technicians, coordinating schedules, and interfacing with Parts and Sales departments.

The ideal candidate has experience in truck/heavy equipment maintenance, CDL, and strong communication skills to manage customer expectations and drive service quality.

Qualifications

• 18 years of age or older.
• High school diploma or GED.
• Valid Class A or B CDL.
• Proficiency in Microsoft Excel, Word and Outlook.
• 6 years of related truck or heavy equipment maintenance.

Responsibilities

• Ascertain repair problems by listening to customer descriptions and reviewing records.
• Develop estimates by costing materials, supplies, and labor; calculate customer payment.
• Prepare repair orders and obtain approvals, entering ROs into the service database.
• Maintain customer rapport by explaining estimates, expected completion, and securing approvals.
• Supervise and coordinate the workload of mobile technicians and schedule service work.

Skills

Leadership

Operations management

Customer service

Communication

Education

High school diploma or GED

CDL Class A/B

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

I. General Job Description

The Mobile Maintenance Advisor should be a capable leader, with the ability to organize the day-to-day operation. They must be capable of managing the entire service operation including mobile assignments, personnel, and standards of performance and work output to satisfy customer's service needs.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

• Ascertain repair problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining mobile schedules.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered as well as repairs and services required. Obtaining approvals, entering ROs into the service database system.
• Maintain customer rapport by:
• Explaining estimates and the expected completion of vehicle.
• Obtaining customer's approval of estimates
• Obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Update job knowledge by participating in educational opportunities and reading manufacturers' publications.
• Enhance the organization's reputation by accepting ownership for accomplishing new client requests and exploring opportunities to add value to job accomplishments.
• Supervise and control the workload of mobile technicians.
• Schedule service work according to priority and maintain an orderly flow of work.
• Communicate regularly with the Mobile Maintenance Manager regarding possible customer satisfaction and other related issues.
• Advise customers of necessary repair services. Including estimates of cost and making recommendations to customers for preventative maintenance.
• Review paperwork associated with repairing vehicles. Make sure all documentation for warranty claims are correct.
• Take after hours calls, as needed, based on a rotation system.
• Work in coordination with the Parts and Sales departments, as well as the Corporate Office staff and Management.
• Listen to the concerns of the mobile personnel, and either address those concerns or bring them to management for possible solutions.
• Inspect all completed work turned into the mobile department as appropriate.
• Recommend new shop equipment which will cut costs in shop and speed up work, or which will give the customer more complete coverage.
• Issue purchase orders for the mobile department.
• Travel to other locations, when needed, to assist in Service operations.

II. Minimum Job Qualifications

• 18 years of age
• High school graduate or GED
• Valid Class A, or Class B Commercial Driver License
• Knowledge of Microsoft Excel, Word, and Outlook
• 6 years of related truck or heavy equipment maintenance

III. Desired Job Qualifications

• 10 years of related truck or heavy equipment maintenance
• Degree in Business Management

IV. Mental Capability Requirements

• Comprehension: Ability to understand, remember, and apply oral/written instructions and information.
• Organization: Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
• Reasoning & Decision Making: Ability to make decisions with significant impact on department's credibility, operations, and services.
• Communication: Ability to communicate effectively with individuals utilizing a phone.
• Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.

V. Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical shock, wet and/or humid conditions, extreme heat and vibration, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is occasionally loud.

VI. Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it's due.

Company Loyal Policies and Work Ethic

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company's Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

We are an Equal Opportunity Employer

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.