Mobile Locksmith Technician - Knoxville, TN

The Hillman Group; Knoxville (TN); On-site; USD 52,000 - 60,000; Full time

Job summary

The Hillman Group is seeking a Mobile Locksmith Technician in Knoxville, TN. You will operate a fully equipped mobile van to provide auto key duplication and locksmith services, partnering with an Automotive Mobile Sales Representative.

Typical schedule is 9:00 AM–5:00 PM with weekends required; travel within a 50‑mile radius daily. A customer‑focused, technically skilled approach is essential for delivering high‑quality service.

Qualifications

• Automotive locksmithing experience including cutting, programming, and cloning keys is required.
• Locksmith license or eligibility may be required ( FBI background check may be needed).
• Valid driver’s license with a clean driving record is required.

Responsibilities

• Deliver mobile locksmith solutions using a company van.
• Assist customers with automotive locksmith needs including key cutting and programming/cloning.
• Maintain the mobile service van and inventory; ensure showroom-like presentation.

Skills

Customer service

Technical aptitude

Communication

Problem solving

Education

High school diploma or GED

Locksmith license (or eligible)

Tools

Key programmers

Automotive locksmith tools

Job description

Job Summary - Mobile Locksmith Technician - Knoxville, TN

We are seeking a customer focused, technically skilled Mobile Locksmith Technician to join our growing team. In this role, you will partner with an Automotive Mobile Sales Representative while operating a fully equipped mobile van to deliver auto key duplication and locksmith services to customers. You will serve as the face of our mobile operation ensuring exceptional service, high quality workmanship, and a best-in-class customer experience.

• This position pays $25/ hour plus 5% commission on sales and includes a company van and fuel card for business use. Typical hours are 9 00 AM-5 00 PM, Thursday-Monday or Friday-Tuesday, with weekends required. Schedule and hours may vary based on business needs. Travel to one store per day within a 50-mile radius is required.

Essential Job Functions

• Partner with the Automotive Mobile Sales Representative to deliver mobile locksmith solutions using a company-provided service van.
• Assist customers with automotive locksmith needs, including but not limited to key cutting and key fob programming or cloning.
• Operate and maintain your mobile "store," setting the standard for future mobile locksmith operations.
• Manage inventory levels, coordinate customer meetings, and keep the mobile van clean and in showroom condition.
• Collaborate with leadership to share ideas, improve processes, and support mobile program excellence.
• Provide outstanding customer service, ensuring every interaction reflects professionalism and care.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High school diploma or GED (some college preferred).
• Experience with automotive locksmithing to include cutting, programming, and cloning keys is required.
• Must possess or be eligible to obtain a Locksmith License, which may require passing an FBI background check.
• Experience with a variety of aftermarket key programmers.
• Valid driver's license with a good driving record.

Competencies – Knowledge, Skills And Abilities

• Knowledge of different OEM transponder systems & keys
• Knowledge of OEM subscriptions & J234 Passthru (Not mandatory, but good to have)
• Knowledge & experience using & maintaining electronic and manual key cutting machines & equipment
• Proficient using mobile apps, email, and basic computer tools.
• Strong customer service orientation and communication skills.
• Flexibility to work early mornings, evenings, weekends, nights, or holidays as needed.
• Willingness and ability to learn new technologies and develop new technical skills.
• Strong problem‑solving ability with above‑average technical/mechanical aptitude.
• Highly trustworthy, reliable, patient, and detail‑oriented.

Operational Equipment

• Lift up to 50 lbs. regularly, more occasionally
• Operate a motor vehicle

Work Environment and Physical Demands

Work Environment

Sales/Service Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service Medium, lifting up to 30 lbs., occassionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.