Mobile Locksmith Technician

Hillman Group; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Company van

Fuel card

Paid training

Medical, Dental, Vision

401(k) with company match

Paid Time Off and Holidays

Career advancement opportunities

Job summary

Hillman is seeking a Mobile Locksmith Technician in Austin, TX to operate a mobile service van providing key cutting, programming, and locksmith services directly at customer sites. You will diagnose needs and deliver on-site solutions with a customer-first mindset.

You’ll work with an Automotive Mobile Sales Rep, build technical and customer service expertise, and enjoy independence in the field. Weekend availability is required and a strong safety focus is essential.

Qualifications

• Must have strong customer service and communication skills.
• Must have basic computer, email, and mobile technology proficiency.
• Ability to obtain and maintain a Locksmith License where required.
• Valid Driver's License with satisfactory driving record.

Responsibilities

• Provide automotive key cutting, duplication, programming, and key fob services at customer locations.
• Diagnose customer needs and recommend appropriate solutions.
• Partner with the Automotive Mobile Sales Representative to deliver a seamless customer experience.
• Serve as the technical expert in the field with a customer-first approach.
• Troubleshoot issues and provide effective solutions.

Skills

Customer service

Communication

Computer literacy

Mobile technology

Education

High School Diploma or GED

Locksmith License (where required)

Tools

Key cutting equipment

Programming equipment

Vehicle electronics

Job description

Mobile Locksmith Technician

Austin, TX

Build a Career on the Cutting Edge of Automotive Technology

Are you a skilled problem-solver who enjoys working with your hands, helping customers, and mastering new technology? Do you take pride in delivering exceptional service and finding solutions others can't?

Hillman is seeking a Mobile Locksmith Technician to join our rapidly growing Automotive Key Services team. In this role, you'll operate from a fully equipped mobile service van, delivering automotive key cutting, programming, and locksmith solutions directly to customers. Every day brings a new challenge, a new customer, and an opportunity to make a real impact.

Working alongside an Automotive Mobile Sales Representative, you'll serve as the technical expert behind one of Hillman's most innovative and fastest-growing service offerings. If you're looking for a career that combines technology, independence, customer interaction, and growth opportunities, this is the role for you.

Compensation & Benefits

$25 per hour + 5% Commission on Sales

In addition, you'll receive:

• Company-provided service van
• Fuel card for business use
• Paid training and development
• Medical, Dental, and Vision benefits
• 401(k) with Company Match
• Paid Time Off and Holiday Pay
• Career advancement opportunities with a growing organization

The Opportunity

As a Mobile Locksmith Technician, you'll operate your own mobile workspace, interact directly with customers, and work with advanced automotive technology every day. You'll help drivers solve urgent problems, provide peace of mind, and deliver a service that customers genuinely appreciate.

You’ll have the opportunity to:

• Work with advanced automotive key and programming technology
• Build valuable technical and customer service expertise
• Enjoy independence and autonomy in the field
• Contribute directly to business growth and customer satisfaction
• Join an expanding business with long-term career potential

What You'll Do

Deliver Industry-Leading Mobile Locksmith Services

• Provide automotive key cutting, duplication, programming, and key fob services at customer locations
• Diagnose customer needs and recommend appropriate solutions
• Partner closely with the Automotive Mobile Sales Representative to deliver a seamless customer experience
• Serve as the technical expert in the field while maintaining a customer-first approach
• Troubleshoot issues and provide effective solutions with confidence and professionalism

Schedule

Typical Hours: 9:00 AM - 5:00 PM

Schedule Options:

Thursday - Monday

Friday - Tuesday

Weekend availability is required.

Operate Your Mobile Service Center

• Manage and maintain a fully equipped mobile locksmith van
• Maintain inventory, supplies, and equipment readiness
• Coordinate customer appointments and daily service activities
• Ensure the van remains organized, professional, and customer-ready

Drive Customer Satisfaction

• Create positive, memorable experiences with every customer interaction
• Build trust through professionalism, technical expertise, and reliability
• Represent Hillman with integrity and exceptional service
• Share feedback and recommendations to help improve operations and customer experiences

What Makes Someone Successful in This Role?

The most successful technicians are more than mechanically inclined. They are customer-focused professionals who enjoy solving problems and continuously developing their skills.

You may be a great fit if you:

• Thrive on solving technical challenges
• Enjoy helping customers and exceeding expectations
• Take ownership of your work and results
• Learn new technologies quickly
• Communicate effectively with a wide variety of customers
• Stay organized and detail-oriented in a fast-paced environment
• Approach every day with professionalism and a positive attitude
• Enjoy working independently while contributing to a larger team

Qualifications

Required

• High School Diploma or GED
• Valid Driver's License with a satisfactory driving record
• Ability to obtain and maintain a Locksmith License (where required)
• Strong customer service and communication skills
• Basic computer, email, and mobile technology proficiency

Preferred

• Locksmith experience
• Automotive service experience
• Experience with key cutting, programming, or vehicle electronics
• Technical troubleshooting experience
• Retail or customer-facing service experience
• Experience using aftermarket key programmers and diagnostic equipment

Technical Knowledge That Sets You Apart

Ideal candidates may have experience with:

• Automotive transponder systems and vehicle key technologies
• Aftermarket key programmers
• Electronic and manual key-cutting equipment
• OEM vehicle systems and programming platforms
• Mechanical and technical troubleshooting
• Mobile technology and service applications

Physical Requirements

• Ability to regularly lift up to 50 pounds
• Ability to safely operate a motor vehicle
• Ability to work in a mobile, field-based environment
• Flexibility to work weekends and varying schedules as business needs require

Travel to one store location per day within a 50-mile radius is expected.

Join the Team Driving the Future of Automotive Key Services

At Hillman, you'll be part of a growing business that's changing the way customers access automotive key replacement and programming services. We're looking for professionals who enjoy technical work, value customer relationships, and want to be part of something innovative.

If you're ready to combine your technical expertise with a customer-focused career that offers growth, independence, and reward for performance, we want to hear from you.