Mobile Home Community Manager: Resident Experience Lead

Osprey-Management; Bismarck (ND); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical stipend

401(k) Plan

Dental Insurance

Vision Insurance

Life Insurance

Pet Insurance

Holiday Pay

PTO

Work-Life Balance

Job summary

Osprey Management is seeking a Mobile Home Community Manager in the United States to oversee daily park operations, ensure financial performance, and maintain resident satisfaction. You will manage rent collection, leases, and coordinate maintenance while promoting a safe, welcoming living environment.

The role requires 2–3 years of community management experience, Fair Housing knowledge, and proficiency with Rent Manager and MS Office. A valid driver’s license and background check are required.

Qualifications

• Two to three years of experience managing a mobile home community or similar property.
• Advanced understanding of Fair Housing laws and state property management regulations.
• Proficiency with property management software; Rent Manager software experience a plus.
• Competence in Microsoft Office Suite, internet search, and general computer skills.
• Ability to perform basic math related to daily community operations.
• Strong verbal and written communication skills.
• Proficiency in managing collections, delinquency follow up, and resident ledger accuracy.
• Strong sales and negotiation skills with a history of meeting sales goals.
• Ability to market, show, and sell homes and manage related paperwork.
• Strong communication and customer service skills for resident and buyer interactions.
• Ability to coordinate vendors, maintenance, and repair work efficiently.
• Skilled in solving problems related to residents, personnel, finances, maintenance, and emergencies.
• Excels in staying organized and completing tasks with minimal oversight.
• Ability to work respectfully with people of diverse backgrounds.
• Professional appearance and conduct during all work hours.
• Must have a valid driver’s license and reliable transportation.
• Ability to pass a background check.

Responsibilities

• Manage daily transactions related to rent collection, fees, and payments using Rent Manager.
• Prepare bank deposits, reconcile resident accounts, and generate financial reports.
• Monitor resident delinquencies, communicate outstanding balances, and implement collection procedures.
• Process and approve invoices from vendors and contractors, ensuring proper coding and reconciliation.
• Enforce lease agreements and oversee eviction procedures as necessary.
• Process resident move-outs, including security deposit reconciliation and final disposition.
• Respond to resident concerns, questions, and service requests in a timely manner.
• Promote a positive and welcoming community atmosphere while enforcing park rules.
• Participate in local community activities to support and enhance the park’s reputation.
• Oversee the upkeep of common areas and coordinate maintenance and repairs.
• Work with vendors and contractors to ensure services are completed effectively and efficiently.
• Ensure compliance with community policies and safety standards.
• Collaborate with corporate teams to develop marketing strategies to meet occupancy goals.
• Facilitate the sale of mobile homes within the community, including marketing, conducting tours, and negotiating terms.
• Maintain records of home sales and transactions while ensuring compliance with applicable regulations.
• Promote and showcase available homes to prospective residents, ensuring timely follow-ups.

Job description

Osprey Management is seeking a Mobile Home Community Manager in the United States to oversee daily park operations, ensure financial performance, and maintain resident satisfaction. You will manage rent collection, leases, and coordinate maintenance while promoting a safe, welcoming living environment.

The role requires 2–3 years of community management experience, Fair Housing knowledge, and proficiency with Rent Manager and MS Office. A valid driver’s license and background check are required.