Mobile Expert Virtual Retail

T-Mobile US Inc.; Oklahoma City (OK); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile US Inc. is seeking a customer-focused sales associate who guides inbound callers to select wireless devices and service plans tailored to their needs.

You will analyze requirements, recommend products, and help customers achieve value and satisfaction. Role emphasizes building relationships, meeting sales targets, and delivering exceptional service while leveraging the company's Total Rewards, stock grants, 401(k), and discounts.

Qualifications

• Sell to new customers by learning their needs and recommending products that fit. (Required)
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and shown understanding of IoT. Computer hardware proficiency. (Required)
• Customer Happiness Provide outstanding customer service, building dedication customer happiness (Required)

Responsibilities

• Drive sales growth and customer dedication by delivering personalized wireless device and service solutions during inbound interactions
• Improve product and process knowledge through continuous training on new skills, systems, and resources
• Establish relationships with new customers, understand their needs, and turn conversations into lasting accounts.
• Use digital tools consistently to support customer interactions and onboarding processes
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Sales

Customer service

Troubleshooting

IoT understanding

Hardware proficiency

Customer happiness

Education

High school diploma

12 months customer service/sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This role supports customers by providing expert mentorship on wireless sales and communication solutions to meet individual needs. It involves assisting inbound callers in selecting appropriate devices and service packages tailored to their requirements. The role requires mastery in analyzing customer needs and recommending personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work directly influences customer happiness and dedication through informed and personalized service interactions.

Job Responsibilities

• Drive sales growth and customer dedication by delivering personalized wireless device and service solutions during inbound interactions
• Improve product and process knowledge through continuous training on new skills, systems, and resources
• Establish relationships with new customers, understand their needs, and turn conversations into lasting accounts.
• Use digital tools consistently to support customer interactions and onboarding processes
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma or equivalent (Required)
• 12 months of customer service and/or sales experience, retail environment (Preferred)

Knowledge, Skills and Abilities

• Sell to new customers by learning their needs and recommending products that fit. (Required)
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and shown understanding of IoT. Computer hardware proficiency. (Required)
• Customer Happiness Provide outstanding customer service, building dedication customer happiness (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $19.00Annualized Incentive Target: $18,000

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

• medical
• dental and vision insurance
• a flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.