Mobile Expert

T-Mobile; Woodland (WA); On-site; USD 39,600 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Employee Stock Grants

Paid Time Off

Paid Holidays

Tuition Assistance

Transit Programs

Job summary

T-Mobile is seeking a Mobile Expert to join our Retail Team. You will engage customers, showcase devices and services, and drive sales in a fast-paced store environment.

The role emphasizes customer experience, product knowledge, and teamwork with cross-channel colleagues to meet performance targets and deliver high quality sales results.

Qualifications

• Change Agility is required.
• Strong communication skills are required.
• Ability to solve customer problems and deliver excellent service.
• Customer service experience and a drive for selling.
• Ability to engage customers and build relationships.
• Strong multitasking in a fast-paced retail environment.
• Sales experience or potential is essential.
• Teamwork orientation and collaboration across channels.

Responsibilities

• Serve and sell to customers while delivering a best-in-class experience.
• Leverage digital tools during interactions and onboarding.
• Complete training on in-store experience, skills, processes, and systems.
• Maximize shift time by learning and staying informed about wireless tech advances.
• Collaborate with T-Mobile colleagues across channels and with business customers.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T‑Mobile brand to life. They live and breathe T‑Mobile! They are brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast‑paced environment, where technology innovations, customer needs and the retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They are experts in uncovering customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts do it the right way, meeting performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T‑Mobile employees across channels, including business and customer service

Education and Work Experience

• High School Diploma/GED (Required)
• 30 days T‑Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Eligibility

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated Position

DOT Regulated Position: No; Safety Sensitive Position: No

Compensation

Hourly Base Pay: $19.50; Annualized Incentive Target: $18,000. Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually – paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T‑Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Equal Opportunity Employer Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.