Mobile Event Expert

T-MOBILE USA, Inc.; Kansas City (MO); On-site; Full time

Job summary

T-Mobile is seeking a Retail Associate to provide exceptional customer experiences in a dynamic retail environment. Responsibilities include supporting sales goals, engaging with customers, and maintaining store organization. The role offers competitive pay and a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Childcare Subsidy

Employee Stock Grants

Qualifications

• 6 months Retail experience in high volume environment preferred.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Support event sales goals through side-by-side selling.
• Proactively engage with customers in a retail environment.
• Ensure customer satisfaction in all areas of sales and service.

Skills

Customer Service

Retail Sales

Detailed Organization

Training

Mathematics

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Responsible for providing customers an exceptional retail experience while achieving sales and service expectations of the Mobile Showroom. Leverages Customer Focus capabilities to develop relationships, understand customer needs and recommend complete solutions. Supports team members in servicing customers and completing operations duties including; maintaining clean and well organized store appearance, adhering to store procedures and merchandising standards. Assists other Associates in achievement of their sales objectives.

Job Responsibilities

1. Support event sales goals through side-by-side selling with local Retail Sales Associates or Partner Sales Associates during events. May include selling when other Associates are not present. Includes Partner support though proactive outreach to local businesses with Partner Associates.
2. Support community partnership efforts by reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. May be leveraged for emergency relief.
3. Proactively engage with a broad range of customers in a highly visible and energetic retail environment. Make customers feel comfortable and welcomed into the T-Mobile environment while educating around our products and services. Ensure customer satisfaction in all areas of sales and service. Answer customer questions and make personal recommendations. Contribute to the culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the Mobile Showroom experience.
4. Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment to provide an amazing customer experience.

Education and Work Experience

1. High School Diploma/GED (Required)
2. 6 months Retail experience in high volume environment Preferred
3. 6 months of customer service and/or sales experience, Retail environment preferred Preferred

Knowledge, Skills and Abilities

1. Customer Service: Strong Customer Service skills; Passion, integrity and energy necessary to create a dynamic work environment necessary to deliver a world class shopping experience (Required)
2. Retail Sales: Retail experience in high volume environment and ability to work in varied environments including external events (Required)
3. Detailed Organization: Strong organization, multi-tasking, versatility, communication and attention to detail (Required)
4. Training: Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
5. Mathematics: Consistent accuracy with basic math and proficient use of a calculator is required (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Pay and Benefits

Base Pay Range: $19.51 - $35.19

Corporate Bonus Target: 5%

The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on various factors, such as work location, qualifications, and experience.

Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

Benefits

Our benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D, voluntary accident, voluntary life insurance, voluntary disability, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to transit programs. For more details, visit www.t-mobilebenefits.com.

Career Growth and Equal Opportunity

We support career growth and are committed to an inclusive environment. T-Mobile is an Equal Opportunity Employer. All decisions concerning employment are made without regard to age, race, ethnicity, gender, sexual orientation, or other protected characteristics. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.