Mobile Event Expert

T-MOBILE USA, Inc.; City of Yonkers (NY); On-site; Full time

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to provide exceptional customer experiences in a dynamic retail environment. The role involves engaging with customers, supporting sales goals, and maintaining store organization. Ideal candidates will have strong customer service skills and retail experience. Join a team that values growth and offers competitive benefits.

Benefits

Medical, Dental, Vision

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Qualifications

• 6 months retail experience in a high-volume environment preferred.
• 6 months customer service and/or sales experience preferred.

Responsibilities

• Support event sales goals through side-by-side selling with local Retail Sales Associates.
• Proactively engage with customers in a highly visible retail environment.
• Acclimate local Retail Sales Associates to the unique event environment.

Skills

Customer Service

Retail Sales

Detailed Organization

Training

Mathematics

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. That's how we're UNSTOPPABLE for our employees!

Job Overview

Responsible for providing customers with an exceptional retail experience while achieving sales and service expectations of the Mobile Showroom. Leverages Customer Focus capabilities to develop relationships, understand customer needs, and recommend complete solutions. Supports team members in servicing customers and completing operational duties, including maintaining a clean and well-organized store appearance, adhering to store procedures, and merchandising standards. Assists other Associates in achieving their sales objectives.

Job Responsibilities

1. Support event sales goals through side-by-side selling with local Retail Sales Associates or Partner Sales Associates during events. May include selling when other Associates are not present. Includes proactive outreach to local businesses with Partner Associates.
2. Support community partnership efforts by reaching out into the local community and business environment to network, build brand awareness of the mobile showroom & company through relationships, referrals, and events. May be leveraged for emergency relief.
3. Proactively engage with a broad range of customers in a highly visible and energetic retail environment. Make customers feel comfortable and welcomed into the T-Mobile environment while educating them about our products and services. Ensure customer satisfaction in all areas of sales and service. Answer customer questions and make personal recommendations. Contribute to the culture by bringing vibrancy, charisma, passion, and hobbies or skills that enhance the Mobile Showroom experience.
4. Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment to provide an outstanding customer experience.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months retail experience in a high-volume environment (Preferred)
• 6 months customer service and/or sales experience; retail environment preferred (Preferred)

Knowledge, Skills, and Abilities

• Customer Service: Strong customer service skills; passion, integrity, and energy to create a dynamic work environment and deliver a world-class shopping experience (Required)
• Retail Sales: Experience in high-volume retail environments and ability to work in diverse settings including external events (Required)
• Detailed Organization: Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
• Training: Ability to acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment (Required)
• Mathematics: Consistent accuracy with basic math and proficient use of a calculator (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: Yes

DOT Regulated

Position is not DOT regulated or safety sensitive.

T-Mobile's Commitment

Base Pay Range: $19.51 - $35.19. Corporate Bonus Target: 5%. The pay range above is for a successful candidate; actual pay varies based on location, qualifications, and experience.

Employees are eligible for annual bonuses or sales incentives based on role and performance. For details, click here.

Benefits

Our benefits include medical, dental, vision, FSA, 401(k), stock grants, paid time off, holidays, parental leave, family building benefits, childcare subsidy, tuition assistance, disability, insurance options, discounts, and more. Learn more at www.t-mobilebenefits.com.

Growth & Culture

We support career growth and foster a vibrant culture. Apply now to live our values and invest in your career. You're unstoppable!

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, and other protected characteristics. For accommodations, contact [e-mail] or call 1-844-873-9500. This contact is for accommodations, not applications.