Mobile Diesel Service Technician / Mechanic

Murphy-Hoffman Company (MHC Kenworth); Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

Disability Insurance

Paid Time Off

401k with Employer Match

Flexible Spending Account

On the Job Training

Job summary

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group. We seek a Mobile Diesel Service Technician to perform heavy-duty truck repairs at customer sites and grow service sales in a designated territory.

Responsibilities include coordinating repair orders, advising customers on maintenance, and ensuring safety and accuracy in documentation. A CDL or DOT card may be required depending on vehicle size, with strong emphasis on customer service and safety.

Qualifications

• Minimum three years of heavy-duty truck repair experience.
• A/C, Brake and DOT Annual Inspector certifications required; Engine/Component certs are a plus.
• Must be self-motivated with ability to work with little supervision.
• Excellent communication skills and a positive can-do attitude.

Responsibilities

• Perform routine heavy-duty truck repairs and maintenance at customer locations.
• Coordinate repair orders with Service Manager and shop staff for efficient scheduling.
• Advise customers on needed service and potential additional work to grow labor and parts revenue.
• Maintain safety practices and proper care of company equipment; report damages immediately.
• Build and maintain favorable relations with customers and document work in the system.

Skills

Excellent communication

Self-motivated

Customer satisfaction

Job description

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Mobile Diesel Service Technician / Mechanic. The role of the Mobile Diesel Service Technician / Mechanic is to perform heavy-duty mechanical truck repair and maintenance offsite at customer locations. Develops relationships with customers to achieve labor sales quota and increase sales to assigned accounts in a designated territory. Analyzes customer operations for opportunities to increase service sales in the given territory.

• Performs routine mechanical repairs and maintenance on heavy-duty truck equipment and related components with general supervision.


• Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Service Advisor for proper work scheduling of all mobile maintenance business.


• Advises customer of needed service work, as well as suggests additional labor, parts and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.).


• Follows safe work practices and procedures, uses safety equipment when required, responds to suggestions for working safely and seeks assistance when necessary. Ensures proper safety, care, and maintenance of company vehicles assigned to the technician. Reports any damage to company or customer equipment or property immediately to supervisor.


• Maintains favorable relations with customers.


• Creates and closes repair orders in the MHC business system to document the repair work performed and the time spent completing the repair. Completes paperwork as required to accurately document the work performed.


• Controls business expenses within the approved expense budget and is responsible for tooling and parts inventory on the service truck.


• Oversees operations of assigned customers in territory. Calls upon key accounts (current and prospective) regularly. Introduces items such as preventive maintenance, new products, and promotions, reemphasizes existing products and services and provide literature as necessary.


• Responsible for achieving labor sales objectives and quota for assigned accounts.


• Performs other duties as assigned by supervisor.

SAFETY-SENSITIVE

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• Minimum three years’ heavy duty truck repair experience.


• A/C, Brake and DOT Annual Inspector certifications required. Engine and Component certifications are a plus.


• Must be self-motivated and capable of working with little supervision.


• Must have a commitment to customer satisfaction and perform quality repairs.


• Must have excellent communication skills. Must have a positive can-do attitude.


• Necessary tools to perform position responsibilities.


• Class A or B CDL and/or DOT medical card may be required depending upon the size of the mobile service vehicle.

Benefits

• Competitive Salary


• Medical, Dental and Prescription Insurance


• Disability and Life Insurance


• Paid Time Off program


• 401k and Profit Sharing with Employer Match


• Flexible Spending Account


• Internal Promotion Opportunities


• On the Job Training

About

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled