Mobile Device Support Specialist (Journeyman)

E&M Technologies, Inc.; Colorado Springs (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

E&M Technologies, Inc. seeks a Mobile Device Support Specialist (Journeyman) to join our team in Colorado Springs, CO, supporting USSOCOM. The role involves resolving software issues, configuring desktops and peripherals, and ensuring secure IT operations in a high-security environment.

Minimum qualifications include a STEM degree with 3–5 years of experience, DoD 8570 IAT II certification, U.S. citizenship, and Top Secret clearance eligibility.

Qualifications

• Bachelor’s Degree in a STEM field with 3–5 years of relevant experience.
• Current DoD 8570 IAT Level II security certification (e.g., Security+ ce).
• Must be a U.S. Citizen.
• Must maintain a U.S. Top Secret clearance with eligibility for additional Caveats.

Responsibilities

• Monitor and respond to software problems using testing tools and techniques.
• Escalate issues to service levels and coordinate with support groups.
• Install, configure, and maintain desktop PCs and peripherals.
• Install and configure application/OS software and upgrades.
• Troubleshoot hardware and network connectivity issues.
• Migrate data and remove old equipment as needed.

Skills

Clearance: Top Secret/SCI

DoD 8570 IAT Level II

Citizenship: U.S.

Education

Bachelor’s Degree in STEM

Tools

Microsoft Office

Job description

Description

POSITION: Mobile Device Support Specialist (Journeyman)

WORK LOCATION: Colorado Springs, CO

JOB CATEGORY: Information Technology

JOB TYPE: Full-Time

REQUISITION ID: EM33-008

CITIZENSHIP: United States Citizen

CLEARANCE TYPE: Top Secret/SCI

TRAVEL REQUIREMENTS: None

E&M Technologies, Inc. is currently seeking a Mobile Device Support Specialist (Journeyman) to join our team in Colorado Springs, CO in support of the U.S. Special Operations Command (USSOCOM). USSOCOM develops and employs the world's finest SOF to conduct global special operations and activities as part of the Joint Force, in concert with the U.S. Government Interagency, Allies, and Partners, to support persistent, networked, and distributed combatant command operations and campaigns against state and non-state actors all to protect and advance U.S. policies and objectives.

Job Responsibilities:

PC Technicians monitor and respond to software problems utilizing software testing, tools, and techniques. Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. Log, validate and diagnose customer issues, on the full range of applications used on the customer site.

Typical Duties Include:

• Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group.
• Escalates calls to agreed service levels.
• Installs, configures, and maintains desktop and laptop PCs and peripherals such as printers.
• Installs and configures application and operating system software and upgrades.
• Troubleshoots and repairs hardware and network connectivity issues.
• Removes old equipment and performs data migration to new machines.

Requirements

Minimum Qualifications:

• Bachelor’s Degree in a STEM field and 3-5 years of relevant experience.
• Current DoD 8570 IAT Level II security certification (e.g., Security+ ce).
• Must be a U.S. Citizen.
• Must have and be capable of maintaining a U.S. Department of Defense (DoD) Top Secret with eligibility for additional Caveats security clearance.

Preferred Qualifications:

• Experience participating in and effectively contributing to a highly collaborative team environment.
• Demonstrated ability to be innovative and to work independently.
• Strong verbal and written communication skills.
• Experience with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.).

The salary range provided is a good faith estimate representative of all experience levels. E&M considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. E&M provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

As part of the federal government’s transition to the Trusted Workforce 2.0 Continuous Vetting framework, the Defense Counterintelligence and Security Agency (DCSA) is expanding enrollment in the FBI Rap Back program for cleared industry personnel beginning April 1, 2026.

Rap Back (Record of Arrest and Prosecution Back) is a service provided by the FBI that allows authorized agencies to receive notifications if there are updates to an individual’s criminal history record while they hold a security clearance. This supports continuous vetting of cleared personnel.

Per DCSA guidance, we are required to provide the following FBI privacy advisements to all cleared employees:

• FBI Privacy Act Notice https://www.fbi.gov/how-we-can-help-you/more-fbi-services-and-information/compact-council/privacy-act-statement
• Noncriminal Justice Applicant’s Privacy Rights https://www.fbi.gov/how-we-can-help-you/more-fbi-services-and-information/compact-council/guiding-principles-noncriminal-justice-applicants-privacy-rights