Mobile Device Specialist

Socket.dev; Washington; On-site; USD 42,000 - 64,000; Full time

Job summary

SKT, Inc. is seeking a Mobile Device Specialist to support a government client. The role focuses on managing cell phone inventory, providing printer consumable ordering guidance, and solving mobile device issues, including iPhone and flip phone repairs.

Ideal candidates will have IT experience, proficiency with MS Office, and the ability to generate monthly inventory reports. A DoD Secret clearance is highly preferred.

Qualifications

• High school diploma or GED required.
• IT experience is highly desired and MS Office (Excel, Access) skills are essential.
• Two years of IT experience strongly preferred.

Responsibilities

• Manage the mobile device program including cell phone inventory and printer consumable ordering information based on inventory and usage metrics.
• Provide monthly reports on inventory and usage metrics.
• Inventory management including receiving shipments and restocking.
• Maintain records of all activities pertaining to the mobile device inventory with accuracy.

Skills

MS Office (Excel, Access)

Smartphone support

Troubleshooting & repair

Inventory management

Education

High school diploma or GED

Tools

MS Office

Job description

The Mobile Device Specialist (formally Technical Support Specialist) provides customer service for our Government Client with cell phone and smartphone inventory and solves technical problems on mobile devices.

Essential functions:

Manage the mobile device program, including: maintaining a cell phone inventory, and providing printer consumable ordering information based on inventory and usage metrics. Essential job skills are technical abilities, smart phone support, troubleshooting & repair on iPhones and flip phones. Diagnose problems and make minor repair of mobile devices, computers, and other IT equipment. Provide monthly reports on inventory and usage metrics.

Inventory management receiving shipments, restocking, and must be able to lift 50 lbs.

Maintain records of all activities and processes pertaining to the mobile device inventory with a high level of accuracy. Subcontractor is not excluded from providing labor in support of other Task Areas as required, if it is deemed to be in the best interests of the Program.

Education

• High school diploma or GED required

Experience

• IT experience is highly desired. Must have extensive experience with MS Office (Excel, Access) and computer competences.

• Proven ability to maintain professionalism, with a commitment to customer service.

• Two years of IT experience is stronglypreferred.

License, Cert or Registration

• Current drivers’ license

• Proof of U.S. citizenship or authorization to work in the U.S.

• Ability to obtain a DoD Secret Security Clearance.

• Strong preference given to candidates who meet all job requirements and possess an active DoD Secret clearance.

SKT, Inc. is anEEO/Veteran/Disabled employer. To view an overview of our benefits, please visit www.sktcorp.com/careers/