Mobile Device Fulfillment Manager

Ceresti Health; Norwell (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A tech-enabled dementia care provider is seeking a Mobile Device Fulfillment Manager in Norwell, Massachusetts. You will be responsible for overseeing all fulfillment operations, including tablet provisioning and inventory management. This role involves managing staff, setting daily priorities, and ensuring reliable fulfillment processes. Successful candidates will have strong organizational skills, experience in logistics, and the ability to lead teams effectively. Join us to make a meaningful impact in dementia care.

Qualifications

• Experience managing operations, fulfillment, logistics, or device provisioning teams.
• Proven ability to lead people and manage day-to-day execution.
• Strong organizational and prioritization skills.

Responsibilities

• Own end-to-end fulfillment performance, including daily throughput and accuracy.
• Set daily and weekly fulfillment plans based on incoming demand.
• Monitor work in progress and proactively address bottlenecks or delays.

Skills

Managing operations

Logistics management

Organizational skills

Effective communication

Team leadership

Job description

Ceresti is hiring a Mobile Device Fulfillment Manager for their Norwell, Massachusetts location.

Ceresti is on a mission to reduce avoidable hospitalizations and improve care for people living with dementia while improving the lives of their families and caregivers. We envision a world in which family caregivers of people living with dementia are supported and have the knowledge, skills, and confidence to provide the best possible care for their loved ones.

Ceresti is a tech-enabled dementia care provider with a differentiated model of care that improves outcomes and delivers guaranteed cost savings by including family caregivers in the care team. We offer health plans and accountable care organizations a turnkey solution for impacting a population that has limited engagement in traditional clinical programs.

Our culture is rooted in agility, innovation, and collaboration. We believe that every idea—no matter how small—can spark a meaningful improvement. Together, we create solutions that make a lasting impact on the healthcare ecosystem, enabling more compassionate and cost-effective care for those who need it most.

Role Summary

The Mobile Device Fulfillment Manager is the on-site owner of all fulfillment operations, accountable for planning, coordinating, and overseeing tablet provisioning, shipping, and inventory management. This role sets daily priorities, manages people and process, and ensures fulfillment operations scale in a controlled, reliable way as volume increases.

Key Responsibilities

Operational Ownership

• Own end-to-end fulfillment performance, including daily throughput, accuracy, and on-time shipping
• Set daily and weekly fulfillment plans based on incoming demand and capacity
• Monitor work in progress and proactively address bottlenecks or delays
• Manage and direct fulfillment staff and temporary resources
• Assign work, set expectations, and ensure processes are followed consistently
• Train new team members and reinforce standard operating procedures
• Serve as the first point of escalation for fulfillment issues

Process & Controls

• Establish, document, and maintain fulfillment workflows and SOPs
• Ensure inventory tracking is accurate and auditable at all times
• Implement basic operational controls to prevent errors, rework, or loss
• Partner with leadership and technical teams on process improvement and automation

Inventory & Shipping Oversight

• Oversee tablet, accessory, and supply inventory levels
• Ensure timely and accurate shipment of devices
• Identify and resolve shipping exceptions and discrepancies

Communication & Reporting

• Provide regular updates to leadership on fulfillment status, risks, and capacity
• Flag constraints early and recommend adjustments to demand or staffing
• Represent fulfillment in cross-functional conversations with enrollment, engagement, and IT

Qualifications

• Experience managing operations, fulfillment, logistics, or device provisioning teams
• Proven ability to lead people and manage day-to-day execution
• Strong organizational and prioritization skills
• Comfortable operating in a fast-changing environment with incomplete systems
• Clear communicator with a bias toward accountability and follow-through

What Success Looks Like

• Fulfillment operates predictably and calmly, even as volume increases
• Team members know their roles, priorities, and expectations
• Inventory and shipping data are reliable and up to date
• Leadership has confidence in fulfillment capacity and execution

If you are interested in learning more about a career with Ceresti as a Mobile Device Fulfillment Manager, apply today!