Mobile Crisis Specialist

Burrell Behavioral Health; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks

Job summary

Burrell Behavioral Health is seeking a Mobile Crisis Specialist in Springfield, MO to provide on-call/mobile crisis intervention, including face-to-face or telehealth support, risk assessments, and safety planning in collaboration with partners.

You will coordinate with law enforcement and hospital services, document interventions, and work within a multidisciplinary team to de-escalate crises and connect clients to appropriate care.

Qualifications

• Bachelor’s degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service field.
• A minimum of a high school diploma or GED plus 5 years of supervised clinical experience in mental health or human services.
• Experience assessing and intervening in mental health crises, including suicidality assessment and safety planning.
• Excellent oral and written communication abilities and strong time-management skills.
• Ability to establish rapport via telephone and face-to-face contacts, and work independently within a multidisciplinary team.

Responsibilities

• Respond to on-call/mobile crisis requests and provide immediate, person-centered crisis intervention in the community or via telehealth.
• Conduct thorough face-to-face crisis assessments, evaluate risk (including suicidality), and develop safety plans with individuals and families.
• Coordinate access to crisis services, including hospitalizations or referrals to community resources as needed.
• Collaborate with law enforcement, emergency medical personnel, internal teams, and external partners to ensure safe, least-restrictive outcomes.
• Maintain timely, accurate documentation in electronic medical records to meet reporting/compliance requirements.
• Attend trainings, supervision, and meetings to maintain competencies and program compliance.

Skills

Communication skills

Problem solving

Clinical judgment

Time management

Rapport via calls

Teamwork

EMR competency

Crisis intervention

Education

Bachelor’s degree in counseling/related field

High school diploma + 5 years supervised clinical experience

Tools

CPR/First Aid

CPI certification

Electronic Medical Records (EMR)

Job description

Job Description:Job Title: Mobile Crisis SpecialistLocation: Springfield, MissouriDepartment: Crisis ServicesEmployment Type: Full timeJob Summary: Join our compassionate, collaborative team and make a measurable difference for people in crisis—helping individuals and families find safety, stability, and hope. You’ll work on a mobile crisis team providing immediate, face-to-face or telehealth interventions, coordinate with community partners and law enforcement, and use clinical judgment to de-escalate situations and connect people to the right level of care. We seek a calm, adaptable professional with strong crisis-intervention skills, excellent communication, and the ability to work independently and as part of a multidisciplinary team. This role offers meaningful, mission-driven work, opportunities for professional growth, and the chance to positively impact community behavioral health outcomes.You will respond to on-call/mobile crisis calls, perform risk assessments and safety planning, coordinate hospitalizations or referrals when needed, and document interventions to meet reporting and compliance requirements. You’ll regularly communicate with internal programs, external partners, and emergency responders to ensure individuals in crisis receive timely, appropriate services.This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn moreKey Responsibilities:Respond to on-call/mobile crisis requests and provide immediate, person-centered crisis intervention in the community or via telehealth/phone when requested by the clientConduct thorough face-to-face crisis assessments, evaluate risk (including suicidality), and develop safety plans with individuals and familiesCoordinate and facilitate access to appropriate crisis services, including arranging hospitalizations or referrals to community resources when neededCollaborate with law enforcement, emergency medical personnel, internal teams, and external partners to ensure safe, least-restrictive outcomes for individuals servedMaintain timely, accurate documentation in electronic medical records to meet DMH, BBH, and other reporting/compliance requirementsCommunicate with Crisis Team members for backup and resource coordination; escalate cases appropriatelyAttend required trainings, supervision, conference calls, and meetings to maintain competencies and program complianceEducation, Experience, and/or Credential Qualifications:Bachelor’s degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service fieldOR a minimum of a high school diploma or GED plus 5 years supervised clinical experience in mental health or human servicesIllinois exception noted in original posting excluded (position location: Missouri)Prior experience assessing and intervening in mental health crises, including suicidality assessment and safety planningAdditional Qualifications:Effective oral and written communication skillsStrong problem-solving, clinical judgment, and time-management abilitiesAbility to establish rapport via telephone and face-to-face contacts and to work independently and as part of a teamComputer/electronic medical record competencyAdaptability and initiative in dynamic situationsCPR/First Aid and CPI certification (current)Current driver’s license, acceptable driving record, and current auto insurance (required)Successful completion of background checks (criminal, driving, abuse/neglect, fingerprint)Physical RequirementsSedentary work: may exert up to 10 pounds of force occasionally and/or negligible force frequently; repetitive hand/finger movements for typing/writingPrimarily sitting but may involve walking or standing for brief periods; occasional lifting/moving as requiredKeywords: mobile crisis, crisis intervention, mental health, safety planning, suicidality assessment, community behavioral health, CPI, crisis team, Springfield MO, on-callPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.