Mobile Crisis Dispatch Team Lead (East Region)

00 RHA Health Services, LLC; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Payactiv: early access to earned wages

Employee perks and discount program

Paid Time Off (full-time)

Health/Insurance (full-time)

401(k) retirement savings program

Wellbeing Programs (hypertension anddi

Job summary

RHA Health Services is seeking a Mobile Crisis Dispatch Team Lead for the East Region. You will supervise dispatch staff, coordinate on-call response, and ensure timely service authorizations while maintaining high-quality care for individuals in crisis.

The role requires strong leadership, EMR familiarity, and the ability to train and develop a team within a fast-paced, mission-driven environment. Regular on-site responsibilities with regional coordination are expected.

Qualifications

• Position requires Qualified Professional licensure or equivalent.
• Experience with on-call coordination and first response.
• Strong supervisory and training abilities.
• EMR systems experience and documentation skills.
• Must have a valid driver’s license and vehicle if required.

Responsibilities

• Collaborate with staff to maintain communication, standardize procedures and expedite PCP implementation.
• Participate in a 24/7/365 on-call system; coordinate first response resources.
• Provide employees with training in required knowledge, skills, and abilities.
• Hire, train, and supervise staff; plan and direct work; address performance and conduct.
• Complete Service Authorization Requests and ensure current authorizations prior to service delivery.

Skills

Supervisory experience

First responder coordination

Documentation & records

Driver's license

QP/CCAS/CCS certification

Education

Master’s degree in a human service field

Bachelor’s degree in a human service field + 2 years MH/DD/SA experience

Tools

EMR systems experience

Job description

We are hiring for: Mobile Crisis Dispatch Team Lead (East Region) Type: Regular

Responsibilities

• Works closely with paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation.
• Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response” resources according to consumer need and the PCP.
• Provides employees with individual-specific training and training in the knowledge, skills, and abilities required by the population and age to be served.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and applying corrective action to employees; addressing complaints and resolving problems.
• Completes Service Authorization Requests as needed and ensure that current service authorization is in place prior to the provision of any service Provides supervision to all Mobile Crisis East dispatch employees.
• Minimizes the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development.
• Completes documentation of services including a daily full service note that includes the name of the person supported, Medicaid identification number, date of service, purpose of contact, describes the interventions, includes the time spent performing the interventions, effectiveness of the intervention, the signature and credentials of the staff providing the service.

Requirements

• May be required to be a Qualified Professional as defined by the service definition requirements.
• Qualified Professional is defined as an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; the QP function may be completed by a Certified Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS); or (b) a graduate of a college or university with a Master’s degree in a human service field and has one year of full-time post-graduate degree accumulated MH/DD/SA experience with the population served; or (c) a graduate of a college or university with a bachelor’s degree in a human service field with two years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served; or (d) A graduate of a college or university with a bachelor’s degree in a field other than human services with four years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served.
• Must meet the education, experience, licensure/certification requirements specified by the service definition of the service being provided.
• General working knowledge of the human services delivery system in North Carolina.
• Valid driver’s license, auto insurance,.
• Employee supervisory experience preferred.
• Experience with Electronic Medical Records (EMR) preferred.
• Pre-employment screening: Complete criminal background Name checked in the registries.
• (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required).
• Positions that require driving Proof of driver’s license, driver’s insurance, and vehicle, IF required for providing transportation for individuals.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities
• *contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement

RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances.

About RHA

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you share our passion, there is a place for you at RHA Health Services. From inpatient care to community-based services, from in-home support to facilities of all sizes, RHA offers a range of settings where you can apply your unique skillset. Many of our employees also experience opportunities for career growth and continued education. RHA is accredited by the Commission on Accreditation of Rehabilitation Facilities and the Council on Quality and Leadership, and we are committed to providing the highest quality of care. At RHA, we believe we all deserve the chance to live our best possible lives. To learn more, visit rhahealth.org or email us at [e-mail]. RHA Health Services - Where Compassion Meets Career.