Mobile Crisis Community Support Specialist II - Evening Shift 4 PM - 12 AM + alternating weekends

BJC HealthCare; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Paid time off

401(k) match

Disability insurance

Job summary

BJC Behavioral Health is recruiting for a Community Support role providing in‑home and field support to individuals in crisis. The team operates 24/7/365, with assessments, documentation, and crisis guidance delivered in diverse community settings.

Located in the St. Louis area, a company vehicle is provided to reach clients where they are, including homes, parks, stores, and transit hubs, to promote recovery and resilience.

Qualifications

• Bachelor's degree in Human Services or related field.
• Experience with crisis clients preferred.
• Ability to manage stress and adapt to changing environments.

Responsibilities

• Provides community support services to complex clients following care plans.
• Documents assessments and interventions clearly, including time, setting and outcomes.
• Contacts individuals or referrals after missed appointments to re-engage.
• Offers mentorship and job shadowing to teammates in crisis response.

Skills

Crisis experience

Stress management

Adaptability

Collaboration

Education

Bachelor's degree

Human Services or related

Job description

Additional Information About the Role

• Up to a $2,000 Sign on Bonus


• Shift information: shift 4 PM – 12 PM + alternating weekends


• Types of clients: Mobile Crisis Response (MCR) works with clients in active crisis who have outreached 988 and are in need of in-person assessment and support. We work with clients in the communities of all ages in the BJC Behavioral Health catchment area of (Ironton County, Washington County and St. Francois County)


• Will use a company vehicle (not your own car)


• Team dynamic: This team is made up of mental health professionals – some masters level, some bachelor level, and some Peer Support Specialists. It is a 24/7/365 program


• Location: Touchdown location – BJC Commons - but your work with clients will take place anywhere in the community. You will go to where the individual-in-crisis is (home, park, store, bus station, street intersection, etc.)


• Ideal Skill Set: Experience with clients in crisis preferred, ability to manage stress, comfort with change, solutions-oriented and focused on client strengths/resources, willing/able to participate in a collaborative environment between staff and leaders


• Job responsibilities: Team members are considered as “primary members” of a MCR team when they are sent into the community. This means they take point on assessments while out on a dispatch, documentation of said assessments, and making clinical decisions.

Overview

BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.

Preferred Qualifications

Role Purpose

Responsible for providing community support services to maximize opportunities available to people living in the community while working to recover from the serious and persistent effects of mental illness.

Responsibilities

• Provides community support services to complex clients to include clients on care plan, using treatment plan interventions that result in positive outcomes, based on individual strengths and needs; case load sizes will vary.


• Completes timely documentation of services that clearly describe the need for the service, the intervention provided, the relationship to the treatment plan, the provider of the service, the date, the actual time and setting of the service, and the individual's response to the service.


• Contacting individuals and/or referral sources following missed appointments in order to re‑engage and promote recovery/resiliency efforts. Supporting individuals in crisis situations.


• Provides mentorship and job shadowing to community support colleagues.

Minimum Requirements

Education

• Bachelor's Degree


• Human Services or related

Experience

• No Experience

Supervisor Experience

• No Experience

Licenses & Certifications

• Class D (IL) or Class E (MO)

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date


• Disability insurance* paid for by BJC


• Annual 4% BJC Automatic Retirement Contribution


• 401(k) plan with BJC match


• Tuition Assistance available on first day


• BJC Institute for Learning and Development


• Health Care and Dependent Care Flexible Spending Accounts


• Paid Time Off benefit combines vacation, sick days, holidays and personal time


• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer