Mobile Bank Teller II

Shore United Bank; Leonardtown (MD); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A community-oriented financial institution is seeking a Mobile Branch Banking Specialist II to provide exceptional customer service while handling transactions and promoting bank products. The role involves rotating between branches in multiple counties and requires previous bank experience. Join us for a collaborative work environment and generous benefits.

Benefits

Comprehensive benefits including health, dental, vision

401k with up to 4% company match

Paid parental leave

Employee Stock Purchase Plan

Paid training program

Generous paid time off

Qualifications

• 1 year of experience as a bank teller.
• 1 year of experience providing excellent customer service in a fast-paced environment.
• 1 year of cash handling experience with a high level of accuracy.

Responsibilities

• Assists clients with transactions and operational duties while maintaining audit standards.
• Provides account servicing and maintenance, including address changes and online banking setup.
• Recommends bank products and services to customers during daily transactions.

Skills

Customer service

Cash handling

Communication

Education

High school diploma/GED equivalent

Job description

Overview

Shore United Bank is seeking a Mobile Branch Banking Specialist II (Mobile Bank Teller II) to join our team. A Mobile Branch Banking Specialist II is a front-line, customer-facing teller position responsible for professionally interacting with clients to address their financial needs. The Specialist provides exceptional customer service including efficient and accurate transaction processing and is skilled in customer conversations, asking questions to determine the best solutions. This position requires prior bank experience.

What does "mobile" mean?

Your work location will vary based on regional needs. This role supports multiple communities while serving as the go-to contact for clients. This position will rotate between branches in the following Maryland Counties: Calvert County (Prince Frederick, Lusby, Dunkirk), St. Mary\'s County (Leonardtown, Lexington Park, Charlotte Hall), and Charles County (La Plata, Waldorf, Bryans Road) with a home base in Prince Frederick, MD. Mileage reimbursement is provided.

Essential Functions Include

• Assists clients with transactions and operational duties while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Promotes timely and courteous service by answering questions, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, and upholding customer service guidelines.
• Establishes new banking relationships through conversations based on customers\' financial needs.
• Provides account servicing and maintenance, including address changes, ATM card disputes, online banking setup and password resets.
• Recommends bank products and services to customers during daily transactions through beneficial conversations.
• Opens new consumer and business accounts including CDs, IRAs, and safe deposit boxes.
• Adheres to compliance with regulations and Branch operational policies and procedures, conducts branch security checks of alarm and video systems, and completes required reports accurately and timely.
• Assists sales platform with daily pre-shift huddles, branch incentive contests, and weekly referral goals.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Abides by current laws and organizational policies to promote a harassment-free and discrimination-free workplace.
• Supports adherence to internal policies and risk management practices and compliance with regulatory requirements (e.g., CRA, BSA, EEO, SAFE Act); ensures the office and personnel comply with the same.
• Participates in required training sessions, including BSA/AML policy and procedures.

Position Type/Expected Hours of Work

• Full-time
• Non-exempt
• Days of Work: Monday–Friday, with rotating Saturdays (closed Sundays)

Required Education and Experience

• High school diploma/GED equivalent
• 1 year of experience providing excellent customer service in a fast-paced environment
• 1 year of cash handling experience with a high level of accuracy
• 1 year of experience as a bank teller

Compensation

• The pay range for this position is $21.00 to $23.00 hourly
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer

Company Benefits

• Join a family and community-oriented workplace with a collaborative and friendly environment
• Comprehensive benefits for full-time employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and more
• Paid parental leave
• 401k with up to a 4% company match
• Employee Stock Purchase Plan
• Employee perks such as banking services, loan discount program, education assistance, career development, employee assistance program, and wellness initiatives
• Opportunity for growth and advancement
• Paid training program and ongoing training sessions
• Generous paid time off and paid sick time
• Community involvement opportunities

Shore United Bank is a full-service financial institution with a history dating back to 1876. With over $6 billion in assets, we offer a broad geographic reach in Maryland, Delaware, and Virginia, along with digital banking services. We also provide trust and wealth management services through Wye Trust, a division of Shore United Bank. Our team is dedicated to helping you achieve your financial goals.

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.