Mobile Assosiate, Retail Sales

T-Mobile; Hazlet Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join T-Mobile as a Mobile Associate and become a brand ambassador! In this role, you will engage with customers, provide hands-on demonstrations of the latest technology, and build lasting relationships. This position is ideal for those passionate about customer service and eager to grow in a fast-paced retail environment.

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate about connecting with customers and providing solutions.

Responsibilities

• Builds proficiency in serving and selling to customers.
• Establishes relationships with T-Mobile employees to enhance customer experience.

Skills

Customer Advocacy

Sales Skills

Communication

Education

High School Diploma/GED

Job description

Be unstoppable with us!
T-Mobile is synonymous with innovation—and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, where new associates work with their team and proactively build skills and proficiencies, preparing for the next level as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

1. Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the device and service plan, including accessories and IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to demonstrate:

• Coverage in the customer’s neighborhood, emphasizing LTE network speed.
• How T-Mobile plans and services enable an unlimited, connected lifestyle.
• Completes training on in-store experience, new skills, and system knowledge.
• Maximizes shift time by learning about innovations between customer interactions.

Establishes relationships and partners with T-Mobile employees across channels to:

• Own the customer experience and resolve issues seamlessly.
• Identify and hand off small business leads.
• Support team initiatives and foster an inclusive environment.

Education: High School Diploma/GED (Required)

Work Experience: 6 months of customer service and/or sales experience, retail preferred. (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun!
• Competitive drive and ability to succeed in a fast-paced sales environment.
• Willingness to learn and share ideas with peers and leaders.
• Effective at balancing customer needs and performance goals.

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel: No travel required.

DOT Regulated: Not regulated.

Never stop growing! T-Mobile offers a jungle gym of career possibilities. We love helping employees grow because shared drive and ambition propel our business and culture forward.

To learn more about careers at T-Mobile, sign up for the T-Mobile Talent Community: https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions are made without regard to age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics. We provide reasonable accommodations for individuals with disabilities. Contact: [e-mail] or call 1-844-873-9500.