Mobile Associate, Store-in-Store, Spanish Bilingual

T-MOBILE USA, Inc.; Durham (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking Mobile Associates to join their Retail Team. The role involves engaging customers, demonstrating products, and providing exceptional service in a fast-paced environment. Candidates should have a high school diploma and customer service experience. Comprehensive benefits and competitive pay starting at $20/hour are offered.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock plans

Paid time off

Holidays

Parental leave

Tuition assistance

Discounts on mobile services

Qualifications

• 6 months of customer service and/or sales experience required.
• Must be at least 18 years old and legally authorized to work in the U.S.

Responsibilities

• Engage proactively with customers using digital tools.
• Deliver exceptional customer service and build rapport.
• Support store onboarding and follow security procedures.

Skills

Customer satisfaction focus

Team-oriented mindset

Competitive sales drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and a comprehensive compensation package. Employees benefit from wealth-building opportunities such as annual stock grants, an employee stock purchase plan, a 401(k), and access to free, year-round financial coaching. This is how we demonstrate our commitment to our employees' success and well-being.

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team. They bring the T-Mobile brand to life within National Sales partner locations, focusing on active customer engagement. As ambassadors, they generate energy and excitement around our products and services. They thrive in high-traffic environments, are passionate about technology, and excel at building relationships through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, consistently exceeding performance targets by providing exceptional service and meeting quality metrics.

Job Responsibilities

1. Engage proactively with customers: Use digital tools, communicate effectively, educate, and showcase the value of T-Mobile solutions.
2. Leverage digital tools: Use self-serve tools during interactions, identify needs, and demonstrate product value through solution-based selling. Help customers understand and utilize the T-Mobile app for self-service.
3. Complete training: Learn the in-store experience, products, systems, and procedures. Review results and updates regularly to stay customer-ready. Support store onboarding, perform skills practice, and follow security procedures, including handling keys and reporting issues.
4. Deliver exceptional customer service: Connect on a personal level, build rapport, trust, and loyalty. Follow up, manage referrals, and build relationships with new and existing customers. Perform price overrides for specific offers as needed.
5. Build relationships: Collaborate with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)
• Knowledge, Skills, and Abilities:
  • Customer satisfaction focus and ability to connect with customers authentically.
  • Team-oriented mindset, willing to learn and share best practices.
  • Competitive sales drive and confidence in a fast-paced environment.
• Licenses and Certifications:
  • Must be at least 18 years old
  • Legally authorized to work in the U.S.

Additional Information

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $17.50/hour, with incentive opportunities during training and after promotion. All employees are guaranteed at least $20/hour including incentives. Eligible for annual stock grants.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, and various voluntary insurances. Employees also receive discounts on mobile services and home internet, pet insurance, and transit programs. For details, visit www.t-mobilebenefits.com.

We support career growth and value diversity. T-Mobile is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.