Mobile Associate, Store-in-Store - Retail Sales

T-MOBILE USA, Inc.; Town of Plattsburgh (NY); On-site; USD 36,000 - 45,000; Full time

Job summary

A leading company in telecommunications seeks a Mobile Associate for Store-in-Store retail sales. This role focuses on engaging customers, demonstrating products, and exceeding performance targets in a dynamic retail environment. Ideal candidates are customer-oriented, possess strong communication skills, and thrive in fast-paced settings. Competitive hourly pay with potential bonuses and a comprehensive benefits package are offered.

Benefits

Health Insurance

Paid Time Off

Holidays

Tuition Assistance

Stock Grants

Discounts

Qualifications

• 6 months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Build rapport and trust with customers by providing exceptional service.
• Collaborate with nearby stores to support customer onboarding.

Skills

Customer Satisfaction

Effective Communication

Sales Drive

Education

High School Diploma/GED

Job description

Mobile Associate, Store-in-Store - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates in Store-in-Store locations are key members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, excel at building customer relationships, and thrive in high-traffic environments where technology and customer needs evolve. Their goal is to educate, demonstrate, and recommend solutions to deepen customer relationships and exceed performance targets.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate the value of our products and services.
3. Complete training on in-store experience, products, systems, and procedures; continuously improve skills and knowledge.
4. Build rapport and trust with customers by providing exceptional service, following up, capturing referrals, and managing sales processes.
5. Collaborate with nearby stores to support customer onboarding and support activities.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passion for customer satisfaction and effective communication skills.
• Team-oriented with a willingness to learn and share best practices.
• Competitive sales drive and confidence in a fast-paced environment.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the United States.

Additional Information

• Travel: Not required
• DOT Regulated: No
• Hourly Pay: $19.00/hour, with potential incentives and bonuses based on performance.

At T-Mobile, employees are eligible for various benefits, including health insurance, paid time off, holidays, tuition assistance, stock grants, and discounts. We support career growth and are committed to diversity and inclusion. To apply, please visit our website directly.