Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Springfield (MO); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team in Springfield. In this role, you will engage customers, recommend solutions, and provide exceptional service in a fast-paced environment. The position requires a High School Diploma and a passion for customer satisfaction, with competitive pay and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, vision

401(k) and stock grants

Paid time off and holidays

Tuition assistance

Parental leave and family benefits

Qualifications

• Minimum 6 months of customer service and/or sales experience, retail environment preferred.
• Passionate about customer advocacy, balancing customer experience and performance goals.
• Willingness to collaborate, learn, and share best practices.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Recommend wireless solutions and onboarding solutions to help customers.
• Build relationships with leadership and teams to support the customer experience.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools to communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify customer needs, and demonstrate the value of T-Mobile products and services through solution-based selling techniques. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, current promotions, and updates to stay customer-ready. Partner with nearby store locations for customer onboarding, perform skills practice, knowledge sharing, and store operations including opening and closing procedures. Carry keys, secure kiosk assets, and report lost keys or assets.
4. Be customer-obsessed by connecting on a personal level, building rapport, trust, and loyalty. Provide exceptional service, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience, retail environment preferred

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, balancing customer experience and performance goals
• Team Building: Willingness to collaborate, learn, and share best practices
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

• Travel: No travel required
• DOT Regulated: No
• Hourly Base Pay: $17.50 plus $5.00 training pay per hour during training period. After training, eligible for an annual incentive of approximately $18,000/year. All employees guaranteed a minimum of $20/hour including incentives. Eligible for annual stock grants.

Benefits

Comprehensive benefits including medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to diversity and inclusion. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations available for individuals with disabilities. Contact: [e-mail] or call 1-844-873-9500.