Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Saint Joseph (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Mobile Associate to join their Retail Team. This role involves engaging customers in a vibrant retail environment, showcasing innovative solutions, and building lasting relationships. With a focus on customer satisfaction and sales excellence, you will thrive in a dynamic setting while enjoying a competitive hourly wage and comprehensive benefits. The company values diversity and supports your career growth, making it an exciting opportunity for those passionate about customer service and sales.

Benefits

Stock Grants

401(k)

Health Insurance

Paid Time Off

Employee Discounts

Sign-on Bonus

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Customer-focused attitude with excellent communication skills.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Support store operations, including opening and closing procedures.

Skills

Customer Service

Sales Experience

Communication Skills

Teamwork

Education

High School Diploma/GED

Job description

Mobile Associate, Store-in-Store - Retail Sales

Join us as a Mobile Associate, Store-in-Store - Retail Sales at T-Mobile.

At T-Mobile, we invest in YOU! Our Total Rewards Package includes a competitive salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching, ensuring our team members are valued and supported.

Job Overview

Mobile Associates are key members of the Retail Team, representing the T-Mobile brand within National Sales partner locations. They create energy and excitement around our products, thrive in high-traffic environments, and excel at building relationships through meaningful interactions. They are passionate about educating customers on our solutions and exceeding performance targets by providing exceptional service and meeting quality metrics.

Job Responsibilities

• Engage proactively with customers in a busy retail setting, using digital tools to educate and showcase T-Mobile solutions.
• Leverage self-serve tools and identify customer needs to recommend suitable products and services, enhancing customer satisfaction and loyalty.
• Complete training on products, systems, and store procedures, and continuously improve skills to deliver excellent customer experiences.
• Build rapport with customers, follow up, manage referrals, and perform price overrides when necessary.
• Support store operations, including opening and closing procedures, securing assets, and reporting issues.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)
• Customer-focused attitude with excellent communication skills (Required)
• Team-oriented mindset and sales confidence (Required)
• At least 18 years old and authorized to work in the U.S. (Required)

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50
Sign-on Bonus: $1,000 after 90 days of active employment.

Employees are eligible for incentives, stock grants, and a comprehensive benefits package including health insurance, 401(k), paid time off, and discounts. We foster growth and development, supporting your career journey with us.

T-Mobile is an Equal Opportunity Employer. We value diversity and encourage individuals with disabilities to request accommodations during the application process.