Mobile Associate, Store-in-Store - Retail Sales

T-MOBILE USA, Inc.; Lakeview Park (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in a dynamic retail environment. This role involves building relationships with customers, leveraging digital tools, and excelling in sales. With a competitive starting pay and numerous benefits, T-Mobile offers a supportive culture focused on growth and development.

Benefits

Health insurance

401(k)

Stock grants

Paid time off

Tuition assistance

Discounts on mobile services

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.
• Must be at least 18 years old and legally authorized to work in the U.S.

Responsibilities

• Engage with customers using digital tools and effective communication.
• Support store operations including opening and closing.
• Build relationships to enhance customer experience.

Skills

Customer-focused

Team player

Sales drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates strive to exceed their performance targets by doing it the right way, which includes excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with customers: Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions in a high-traffic retail environment.
2. Leverage digital tools: Consistently use self-serve tools during customer interactions and onboarding. Identify customer needs and demonstrate solutions to deepen relationships and ensure satisfaction.
3. Training and store operations: Complete training on in-store experience, products, and systems. Review results and updates regularly. Support store operations including opening, closing, and securing assets.
4. Customer obsession: Be friendly, engaging, and connect on a personal level. Provide exceptional service, follow up, and build loyalty. Perform price overrides when necessary.
5. Relationship building: Build relationships with nearby teams to support customer experience from setup to support and servicing.

Qualifications

Education:

• High School Diploma/GED (Required)

Work Experience:

• At least 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities:

• Customer-focused with a passion for service and fun interactions (Required)
• Team player willing to learn and share best practices (Required)
• Competitive sales drive and confidence in a fast-paced environment (Required)

Licenses and Certifications:

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Hourly pay starts at $17.50 plus $5.00 training pay. After 90 days, promotion to Mobile Expert is possible with an incentive target of $18,000/year, varying with performance. All employees are guaranteed a minimum of $20/hour including incentives. Benefits include health insurance, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, and voluntary insurance options. Employees also enjoy discounts on mobile services and internet, pet insurance, and transit programs. Learn more at www.t-mobilebenefits.com.

We support growth and development, emphasizing a culture of opportunity and shared success. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.