Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Lafayette (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in retail environments. This role involves proactively interacting with customers, utilizing digital tools to demonstrate products, and providing exceptional service. Candidates should have a high school diploma and at least six months of customer service experience, with a focus on building relationships and achieving sales targets.

Benefits

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Parental leave

Tuition assistance

Employee discounts

Qualifications

• Minimum 6 months of customer service and/or sales experience.
• Retail experience preferred.
• Ability to connect with customers while balancing performance goals.

Responsibilities

• Engage proactively with customers in a busy retail environment.
• Leverage digital tools to educate and demonstrate product value.
• Provide passionate, friendly, and engaging customer service.

Skills

Customer satisfaction focus

Team building

Retail sales confidence

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store, are an essential part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They act as ambassadors, creating energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and excel at building relationships with customers through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, and aim to exceed performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

1. Engage proactively with customers in a busy retail environment, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate product value to deepen relationships and ensure satisfaction.
3. Complete training on store experience, products, and systems; review results and updates regularly; partner with nearby stores for customer onboarding; perform store operational tasks including opening, closing, and securing assets.
4. Provide passionate, friendly, and engaging customer service; build rapport and trust; follow up with customers, manage referrals, and perform price overrides when appropriate.
5. Collaborate with store leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Customer satisfaction focus; ability to connect and have fun with customers while balancing performance goals (Required)
• Team building; willingness to learn and share best practices with peers and leaders (Required)
• Retail sales confidence; drive to succeed in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

• Travel: No
• DOT Regulated: No
• Safety Sensitive Position: No

Compensation and Benefits

Starting hourly pay is $17.50 plus $5.00 training pay. After 90 days, employees are eligible for a Mobile Expert role with an incentive target of $18,000/year. All employees are guaranteed a minimum of $20/hour including incentives, and are eligible for an annual stock grant. Benefits include medical, dental, vision, 401(k), paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. For more info, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to diversity and equal opportunity in employment. For accommodations, contact [e-mail] or call 1-844-873-9500.