Mobile Associate, Store in Store - Retail Sales

T-MOBILE USA, Inc.; Janesville (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Mobile Associate, where you will engage customers and bring the T-Mobile brand to life in retail environments. You will provide exceptional service, build relationships, and meet performance targets while enjoying comprehensive benefits and growth opportunities.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Plan

Paid Time Off

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience in a retail environment.
• Passionate customer advocate who balances experience and performance goals.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Provide exceptional service and build relationships with customers.
• Complete training on products, processes, and systems.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and comprehensive compensation package—this is Total Rewards. Employees benefit from multiple wealth-building opportunities, including annual stock grants, an employee stock purchase plan, a 401(k), and access to free, year-round financial coaching. This is how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are integral to the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. Active customer engagement is crucial for success. They act as ambassadors, creating energy and excitement around our products and services. They thrive in high-traffic environments, are obsessed with the connected world, and adapt to continuous changes in technology, customer needs, and the retail experience. Mobile Associates excel at building and deepening customer relationships through meaningful interactions, identifying customer needs, and passionately educating, demonstrating, and recommending solutions. They aim to exceed performance targets by doing it the right way—excel in sales, provide exceptional customer experiences, and meet quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a high-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs, use solution-based selling, and recommend wireless solutions and onboarding processes that help customers understand how to self-serve and use the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the in-store experience, new skills, products, processes, systems, and reference resources. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Continuously learn and improve to provide the best customer experience. Partner with nearby stores for customer onboarding, perform skills practice, share knowledge, and handle store operations, including opening and closing procedures. Carry keys, secure kiosks and assets, and report lost keys or assets.
4. Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed expectations, reach out proactively to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
5. Build relationships with nearby leadership and teams to support the customer experience, from account setup to device support and account servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate who balances experience and performance goals (Required)
• Team Building: Willingness to learn and share best practices within the store team (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position not DOT regulated or safety sensitive

Pay and Benefits

Starting hourly pay is $17.50, with on-the-job training and incentive pay during the first 90 days. Post-training, promotion to Mobile Expert offers an annual incentive target of $18,000, with actual incentives varying based on performance. All employees are guaranteed a minimum of $20/hour including incentives. Every employee is eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision, flexible spending, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile and home internet. For details, visit www.t-mobilebenefits.com.

Growth and Culture

We support continuous growth and career development, embodying the spirit of "never stop growing." We value diversity and are an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.