Mobile Associate, Store in Store - Retail Sales

T-Mobile; Indianapolis (IN); On-site; Full time

Job summary

T-Mobile seeks Mobile Associates to join their Retail Team, responsible for engaging customers and promoting T-Mobile products in a dynamic environment. Candidates should have a high school diploma and some sales experience, with a focus on customer satisfaction and teamwork. This role offers competitive pay, incentives, and opportunities for growth.

Benefits

Medical, dental, and vision insurance

401(k) and stock plans

Paid time off and holidays

Parental leave and family benefits

Tuition assistance and discounts

Qualifications

• At least 6 months of customer service or sales experience, retail preferred.
• Passion for customer satisfaction and effective communication skills.
• Team-oriented mindset and willingness to learn.

Responsibilities

• Proactively interact with customers using digital tools.
• Identify customer needs and recommend appropriate solutions.
• Build rapport and trust while providing exceptional service.

Skills

Customer Satisfaction

Effective Communication

Teamwork

Sales Skills

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. These associates thrive in high-traffic environments, building relationships through meaningful interactions, identifying customer needs, and educating them about solutions. They aim to exceed performance targets by delivering excellent sales and customer service, and meeting quality metrics.

Job Responsibilities

1. Customer Engagement: Proactively interact with customers, using digital tools to educate and demonstrate the value of T-Mobile solutions.
2. Solution Selling: Leverage self-serve tools, identify customer needs, and recommend appropriate wireless solutions to deepen relationships and ensure satisfaction.
3. Training and Knowledge: Complete training on products, systems, and store procedures; continuously improve skills to enhance customer experience.
4. Customer Service: Build rapport and trust, provide exceptional service, follow up, and manage referrals and sales processes.
5. Relationship Building: Collaborate with store leadership and teams to support customer account setup, device support, and account servicing.

Qualifications

• High School Diploma/GED (Required)
• At least 6 months of customer service or sales experience, retail preferred (Required)
• Passion for customer satisfaction and effective communication skills (Required)
• Team-oriented mindset and willingness to learn and share best practices (Required)
• Competitive drive and confidence in a fast-paced sales environment (Required)
• Minimum 18 years of age and authorized to work in the U.S.

Additional Information

Travel: Not required
DOT Regulated: No
Safety Sensitive: No

During the first 90 days, associates receive training and are eligible for incentives. After training, promotion to Mobile Expert is possible, with an annual incentive target of $18,000, subject to performance. All employees earn a minimum of $20/hour, including incentives, and are eligible for stock grants.

Our benefits include medical, dental, vision insurance, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. For more details, visit www.t-mobilebenefits.com.

We support growth and development, fostering a culture of opportunity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.