Mobile Associate, Store in Store - Retail Sales

T-Mobile; Des Plaines (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking passionate Mobile Associates to join their Retail Team. In this dynamic role, you will engage customers, showcase innovative solutions, and create excitement around products and services. With a focus on customer experience, you will thrive in a fast-paced environment, building meaningful relationships and exceeding performance targets. This role offers competitive pay, comprehensive benefits, and opportunities for growth within a supportive and collaborative workplace. If you are driven by service and eager to make a difference, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Discounts

Qualifications

• 6 months customer service or sales experience preferred.
• Eager to learn and share best practices.

Responsibilities

• Engage with customers using digital tools in a retail setting.
• Build rapport and trust through friendly interactions.

Skills

Customer-focused attitude

Team-oriented mindset

Sales drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive compensation, including annual stock grants, employee stock purchase plans, 401(k), and free year-round financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. These associates are passionate about the connected world, thrive in high-traffic environments, and excel at building relationships through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, consistently exceeding performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

1. Customer Engagement: Proactively engage with customers in a busy retail setting, utilizing digital tools to educate and showcase T-Mobile solutions.
2. Solution Selling: Use digital self-serve tools to identify customer needs and demonstrate the value of products and services, including onboarding and app utilization.
3. Training and Knowledge: Complete training on store experience, products, systems, and procedures; continuously improve skills to enhance customer experience.
4. Customer Service: Build rapport, trust, and loyalty through friendly, engaging interactions; follow up, manage referrals, and support customer needs.
5. Team Collaboration: Coordinate with nearby stores and support teams for a seamless customer experience, including account setup and device support.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months customer service or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Customer-focused attitude with a passion for service and performance balance.
• Team-oriented mindset, eager to learn and share best practices.
• Competitive sales drive and confidence in a fast-paced environment.

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Hourly pay starts at $19.00. During the first 90 days, associates receive training and are eligible for incentives. Post-training, promotion to Mobile Expert offers an annual incentive target of $18,000, with guaranteed earnings of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, and discounts. For more info, visit www.t-mobilebenefits.com.

We support growth and career development within our unique 'jungle gym' structure. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.