Mobile Associate, Store-in-Store - Retail Sales

T-MOBILE USA, Inc.; California, Corona (MO, CA); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in retail environments. This role requires building relationships, utilizing digital tools, and providing exceptional service. Candidates must have a high school diploma and customer service experience. Competitive pay and benefits are offered.

Benefits

Medical, Dental, Vision

401(k)

Stock Options

Paid Time Off

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience required.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Use digital tools to educate customers on T-Mobile products.
• Provide exceptional service and build customer relationships.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by doing it the right way—selling effectively, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, processes, systems, and resources. Review personal results, promotions, and updates on the Hub to stay customer-ready. Continuously improve skills to provide the best customer experience. Partner with nearby store locations for customer onboarding. Perform store operations, including opening and closing procedures, managing keys, and reporting lost assets.
4. Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed expectations, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specific offers.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience, retail environment preferred. (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing experience and performance goals. (Required)
• Team Building: Willing to learn and share best practices, serve customers, resolve issues. (Required)
• Retail Sales: Competitive drive, confidence, success in fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

Position not DOT regulated or safety sensitive.

Pay and Benefits

Hourly base pay: $19.00. During the first 90 days, training and incentive pay are provided. After training, promotion to Mobile Expert offers an annual incentive target of $18,000/year. All employees earn at least $20/hour including incentives. All employees are eligible for an Annual Stock Grant.

Benefits include medical, dental, vision, 401(k), stock options, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth and an inclusive culture. T-Mobile is an Equal Opportunity Employer. We welcome individuals with disabilities and provide accommodations. Contact [e-mail] or call 1-844-873-9500 for assistance.