Mobile Associate, Store-in-Store - Retail Sales

T-MOBILE USA, Inc.; Addison (TX); On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate, where you'll engage with customers, showcase T-Mobile solutions, and excel in a dynamic retail environment. This role emphasizes building relationships and providing exceptional customer experiences while meeting sales targets. With competitive pay and extensive benefits, T-Mobile is committed to your growth and success.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Plans

Paid Time Off

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Passionate about customer advocacy and effective at balancing experience and performance.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Build rapport and exceed customer expectations.
• Complete training on new skills and products.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed their performance targets by doing it the right way—excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with customers in a high-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the in-store experience, new skills, products, and processes. Review results, promotions, and updates regularly to stay customer-ready. Continuously improve skills to provide the best customer experience. Partner with nearby stores to onboard customers properly, perform skills practice, share knowledge, and follow store procedures, including security and asset management.
4. Be customer-obsessed—passionate, friendly, engaging, and able to connect on a personal level. Build rapport, trust, and loyalty, and exceed customer expectations. Proactively reach out to potential customers, follow up, capture referrals, and manage Be Back processes. Perform price overrides for specialty offers where applicable.
5. Build relationships with store leadership and teams to support the customer experience from account setup to device support and account servicing.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)
• Customer Satisfaction: Passionate about customer advocacy; effective at balancing experience and performance (Required)
• Team Building: Willing to learn and share best practices within the store team (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• Travel: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Pay and Benefits

Starting hourly pay is $17.50. During the first 90 days, Mobile Associates receive training and are eligible for incentive pay. After training, promotion to Mobile Expert offers an annual incentive target of $18,000. All employees are guaranteed a minimum earning of $20/hour including incentives. Employees are also eligible for an annual stock grant.

Benefits include medical, dental, vision insurance, 401(k), employee stock plans, paid time off, holidays, parental and family leave, family building benefits, childcare support, tuition assistance, disability, voluntary insurance options, and discounts on mobile and home internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support your growth and are committed to an inclusive environment. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.