Mobile Associate, Store-in-Store REQ307712

T-Mobile; Lincoln (NE); On-site; Full time

Job summary

Join a dynamic retail team where you can engage with customers and showcase innovative solutions. This role is perfect for those who thrive in a fast-paced environment and are passionate about technology and customer service. As a Mobile Associate, you will be the face of the brand, creating excitement and building relationships. With competitive pay and a comprehensive benefits package, this is an opportunity to grow your career in a supportive and energetic workplace. If you're ready to make a difference and be part of something big, this is the role for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Employee Stock Purchase Plan

Flexible Spending Account

Paid Parental Leave

Incentive Pay

Qualifications

• 6 months of customer service or sales experience is required.
• Passionate about customer advocacy and connecting with customers.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Use digital tools to demonstrate the value of products and services.
• Build relationships with leadership and support customer experiences.

Skills

Customer Engagement

Sales Techniques

Digital Tools Usage

Relationship Building

Problem Solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates SiS exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
3. Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
4. Be customer obsessed. You are passionate, friendly, and engaging with customers. You will proactively reach out to potential customers to further drive sales activity in your location.
5. Build relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing.

Education

1. High School Diploma/GED (Required)

Work Experience

1. 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities

1. Passionate customer advocate with the desire to connect and have fun with our customers. (Required)
2. Desire to be a part of the game-changing T-Mobile store team. (Required)
3. Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Hourly Base Pay

$17.50

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, and other benefits. To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! By applying for this career opportunity, you’re living our values while investing in your career growth.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to any protected status.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500.