Mobile Associate, Store-in-Store, Bilingual Spanish - Wireless Retail Sales

T-MOBILE USA, Inc.; California, San Diego (MO, CA); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate in a dynamic retail environment where you'll engage with customers, showcase products, and provide exceptional service. This role offers a competitive hourly pay starting at $19.00, plus training pay and incentives. Be part of a team that values growth and diversity.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Stock Grants

Employee Discounts

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Provide exceptional customer service by building rapport and trust.
• Collaborate with store leadership to support customer experience.

Skills

Customer Satisfaction

Sales

Team Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive salary and benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates, Store-in-Store, are vital to our Retail Team, representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. They thrive in high-traffic environments, building relationships through meaningful interactions, and are passionate about educating and demonstrating solutions.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and recommend suitable wireless solutions, including onboarding support via the T-Mobile app.
3. Complete training on store operations, products, systems, and reference resources to ensure excellent customer service. Assist with store opening and closing procedures, including securing assets.
4. Provide exceptional customer service by building rapport, trust, and loyalty, and proactively reaching out to potential customers to drive sales. Follow up with customers, manage referrals, and perform price overrides when needed.
5. Collaborate with store leadership and teams to support the customer experience from setup to support and account management.

Qualifications

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred (Required)
• Passion for customer satisfaction and ability to connect personally with customers (Required)
• Desire to be part of a dynamic team, learn, and share best practices (Required)
• Competitive drive and confidence in a fast-paced sales environment (Required)
• Legally authorized to work in the United States
• At least 18 years of age

Additional Details

Hourly pay starts at $19.00, plus $5.00 training pay during the first 90 days. After training, eligible for incentives and stock grants. Benefits include medical, dental, vision, 401(k), paid time off, holidays, parental leave, tuition assistance, and discounts. We support diversity and equal opportunity in employment.