Mobile Associate, Store-in-Store, Bilingual Preferred Spanish

T-Mobile; Town of Cheektowaga (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where you can thrive in a fast-paced retail environment. As a Mobile Associate, you'll bring the brand to life, engaging customers and providing exceptional service. With a competitive compensation package and opportunities for growth, this role is perfect for those passionate about customer satisfaction and sales. Enjoy a supportive work culture that values your contributions and offers numerous benefits, including medical, dental, and tuition assistance. Take the next step in your career and make a difference in the lives of customers every day.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Employee Discounts

Stock Grants

Qualifications

• 6 months of customer service or sales experience required.
• Passion for customer satisfaction and effective communication skills.

Responsibilities

• Engage with customers using digital tools to showcase solutions.
• Build rapport with customers and manage referrals.

Skills

Customer Service

Sales Experience

Effective Communication

Teamwork

Competitive Drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, thrive in high-traffic environments, and excel at building relationships through meaningful customer interactions. They identify customer needs, educate, demonstrate, and recommend solutions, and aim to exceed performance targets by providing exceptional service and meeting quality metrics.

Job Responsibilities

1. Proactively engage with customers in a retail environment, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during interactions, identify needs, and demonstrate product value to deepen customer relationships and satisfaction.
3. Complete training on in-store experience, products, processes, and systems; continuously improve skills to enhance customer experience.
4. Build rapport and trust with customers, proactively follow up, manage referrals, and perform price overrides for special offers.
5. Collaborate with nearby stores to support customer onboarding, device support, and account servicing.

Qualifications

• High School Diploma/GED (Required)
• At least 6 months of customer service or sales experience, retail preferred (Required)
• Passion for customer satisfaction and effective communication skills (Required)
• Team-oriented mindset and willingness to learn and share best practices (Required)
• Competitive drive and confidence in sales (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with incentives and potential promotion to Mobile Expert with an annual incentive target of $18,000/year. All employees earn a guaranteed minimum of $20/hour including incentives.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. For more info, visit www.t-mobilebenefits.com.

We support growth and career development, fostering an inclusive environment. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. Contact [e-mail] or call 1-844-873-9500.