Mobile Associate, Store-in-Store

T-Mobile; West Palm Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile seeks a Mobile Associate for its Retail Team in West Palm Beach. This role involves engaging customers, demonstrating products, and achieving sales targets in a dynamic retail environment. Candidates should have a high school diploma and experience in customer service or sales. T-Mobile offers competitive pay, benefits, and opportunities for growth.

Benefits

Medical, dental, and vision benefits

401(k) and stock plans

Paid time off and holidays

Tuition assistance

Employee discounts

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Passionate advocate for customer satisfaction.
• Competitive drive in a fast-paced retail environment.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Leverage digital tools to educate about T-Mobile solutions.
• Support store operations and build relationships with leadership.

Skills

Customer satisfaction

Team building

Retail sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are vital members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, thrive in a high-traffic environment, and excel at building customer relationships through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, and aim to exceed performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, using digital tools to communicate and educate about T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate the value of T-Mobile products and services to deepen relationships.
3. Complete training on in-store experience, products, and systems; continuously improve skills; and support store operations, including opening and closing procedures and security.
4. Be passionate and friendly, connecting on a personal level, building rapport, trust, and loyalty, and proactively reaching out to drive sales and manage customer follow-up and referrals.
5. Build relationships with nearby leadership and teams to support the customer experience from setup to support and servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer satisfaction: Passionate advocate, effective at balancing experience and goals (Required)
• Team building: Willingness to learn and share best practices (Required)
• Retail sales: Competitive drive and confidence in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the US

Additional Information

Within the first 90 days, receive on-the-job training and become eligible for hourly training pay. Afterward, promote to Mobile Expert with an incentive target of $18,000/year, varying by performance. All employees earn at least $20/hour including incentives and are eligible for an annual stock grant.

Our benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. Learn more at www.t-mobilebenefits.com.

We support your growth and development, encouraging you to aim high and live our values. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. For accommodations, contact [e-mail] or call 1-844-873-9500.