Mobile Associate, Store-in-Store

T-Mobile; Tuscaloosa (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking Mobile Associates to energize the retail environment within partner locations. This role involves engaging with customers, showcasing innovative solutions, and building lasting relationships. Ideal candidates will thrive in fast-paced settings, possess strong communication skills, and be passionate about customer service. With a competitive hourly wage and opportunities for growth, this position offers a dynamic work atmosphere where your contributions directly impact customer satisfaction and brand loyalty. Join a team that values diversity and invests in your professional development.

Benefits

Annual stock grants

Employee stock purchase plans

401(k)

Health insurance

Paid time off

Discounts

Free financial coaching

Qualifications

• 6 months of customer service or sales experience required.
• Retail experience preferred.

Responsibilities

• Engage proactively with customers in a retail environment.
• Utilize digital tools to educate and showcase solutions.
• Support store operations and manage referrals.

Skills

Customer Service

Communication Skills

Sales Experience

Teamwork

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package, including annual stock grants, employee stock purchase plans, 401(k), and access to free, year-round financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, thrive in high-traffic environments, and excel at building relationships through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions to ensure customer satisfaction and exceed performance targets.

Job Responsibilities

1. Engage proactively with customers in a retail environment, utilizing digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate the value of products and services, including onboarding solutions and app usage.
3. Complete training on in-store experience, products, processes, and systems; continuously improve skills to enhance customer experience.
4. Build rapport and trust with customers, follow up, manage referrals, and perform price overrides for special offers.
5. Support store operations, including opening and closing procedures, securing assets, and reporting issues.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Customer-focused with excellent communication skills and a passion for service.
• Team-oriented, willing to learn, and share best practices.
• Competitive and confident in a fast-paced sales environment.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the United States.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with incentives and potential promotion to Mobile Expert earning up to $20/hour plus incentives. Employees also qualify for annual stock grants and comprehensive benefits, including health insurance, 401(k), paid time off, and discounts. For more information, visit www.t-mobilebenefits.com.

We foster growth and value diversity. T-Mobile is an Equal Opportunity Employer. For accommodation requests, contact [e-mail] or call 1-844-873-9500.