Mobile Associate, Store-in-Store

T-Mobile; Tupelo (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic retail team as a Mobile Associate, where you will bring the T-Mobile brand to life! In this role, you will engage with customers, showcase innovative solutions, and create memorable experiences. With a focus on customer satisfaction, you will thrive in a fast-paced environment, leveraging digital tools to meet sales targets. This position offers competitive hourly pay, with guaranteed minimums and opportunities for growth. Enjoy a range of benefits, including health insurance, 401(k), and tuition assistance, all while being part of an inclusive and diverse workplace that values your contributions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Options

Paid Time Off

Parental Leave

Tuition Assistance

Employee Discounts

Qualifications

• 6+ months of customer service and sales experience required.
• Passion for customer satisfaction and performance goals.

Responsibilities

• Engage with customers using digital tools in a retail environment.
• Educate and showcase T-Mobile solutions to customers.
• Support store operations and build rapport with customers.

Skills

Customer Service

Sales Experience

Communication Skills

Relationship Building

Problem Solving

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store, are an essential part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They act as ambassadors, creating energy and excitement around our products and services. They thrive in high-traffic environments, are passionate about the connected world, and excel at building relationships with customers through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, and aim to exceed performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

1. Proactively engage with customers in a busy retail environment using digital tools, effectively communicate, educate, and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and use solution-based selling techniques to demonstrate product value. Assist customers in understanding how to self-serve via the T-Mobile app.
3. Complete training on in-store experience, products, and systems; review personal results and promotions; continuously improve skills; and support store operations, including opening and closing procedures, securing assets, and reporting issues.
4. Be customer-obsessed by connecting personally, building rapport, trust, and loyalty. Follow up with customers, manage referrals, and perform price overrides for special offers.
5. Build relationships with nearby leadership and teams to support customer account setup, device support, and account servicing.

Qualifications

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred (Required)
• Passion for customer satisfaction and ability to balance experience with performance goals (Required)
• Desire to be part of a dynamic store team, learn, and share best practices (Required)
• Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50, with incentives and potential promotion to Mobile Expert role with additional incentives. All employees are guaranteed a minimum of $20/hour including incentives. Employees are also eligible for annual stock grants.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

We support growth and development, valuing diversity and inclusion. T-Mobile is an Equal Opportunity Employer and provides accommodations for applicants with disabilities. Contact: [e-mail] or call 1-844-873-9500.