Mobile Associate, Store-in-Store

T-Mobile; Tulsa (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement within retail locations. The role involves building relationships, demonstrating products, and exceeding sales targets in a dynamic environment. Candidates should have a high school diploma and some experience in customer service or sales, with a passion for technology and customer satisfaction.

Benefits

Medical, dental, and vision insurance

401(k) and stock grants

Paid time off and parental leave

Tuition assistance

Discounts on mobile and internet services

Qualifications

• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Engage customers in a retail environment using digital tools.
• Identify customer needs and demonstrate T-Mobile products.
• Perform store operations including opening and closing procedures.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates aim to exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, including onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app.
3. Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and resources. Continuously learn and improve skills to provide the best customer experience. Partner with nearby store locations for customer onboarding and perform store operations, including opening and closing procedures, securing kiosks and assets, and reporting lost keys or assets.
4. Be customer obsessed—passionate, friendly, and engaging. Connect on a personal level, build rapport, trust, and loyalty. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with existing and new customers. Perform price overrides for specific offers.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willingness to work with peers and store leaders, sharing best practices (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive Position: No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay. During the first 90 days, training pay is provided. Afterward, promotion to Mobile Expert offers an annual incentive target of $18,000/year, with actual incentives varying based on performance and status. All employees are guaranteed to earn $20/hour including incentives. Employees are also eligible for an Annual Stock Grant.

Benefits

Our benefits include medical, dental, vision insurance, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family support, childcare subsidy, tuition assistance, disability, insurance options, and discounts on mobile and internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to diversity and inclusion. T-Mobile is an Equal Opportunity Employer and provides accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.