Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Town of Vestal, New York (NY, NY); On-site; Full time

Job summary

A leading company is seeking Mobile Associates for their Store-in-Store locations. These key team members will engage with customers, promote products, and provide exceptional service in a fast-paced retail environment. Competitive pay and benefits are offered, including a minimum guaranteed rate and incentives upon promotion.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock grants

Paid time off

Holidays

Parental leave

Family benefits

Employee discounts

Qualifications

• Minimum 6 months customer service or sales experience, retail preferred.

Responsibilities

• Interact proactively with customers, educate them about T-Mobile solutions.
• Identify customer needs and recommend appropriate solutions.
• Provide friendly, engaging service and build rapport.

Skills

Customer-focused attitude

Effective communication

Team player

Competitive in sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are key members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, build relationships, and promote our products and services. They thrive in high-traffic environments and are passionate about technology and customer service.

Job Responsibilities

1. Customer Engagement: Interact proactively with customers, educate them about T-Mobile solutions, and demonstrate product value using digital tools.
2. Solution Selling: Identify customer needs, recommend appropriate solutions, and facilitate onboarding using self-serve tools and the T-Mobile app.
3. Training and Store Operations: Complete training on products, systems, and procedures. Participate in store opening/closing, secure assets, and report issues.
4. Customer Service: Provide friendly, engaging service, build rapport, and exceed customer expectations. Follow up, manage referrals, and support sales activities.
5. Relationship Building: Collaborate with store leadership and support teams to enhance the customer experience from setup to support.

Qualifications

• High School Diploma/GED
• Minimum 6 months customer service or sales experience, retail preferred

Skills and Abilities

• Customer-focused attitude and effective communication
• Team player willing to learn and share best practices
• Competitive in sales and confident in a fast-paced environment

Additional Requirements

• At least 18 years old
• Legally authorized to work in the U.S.

Compensation and Benefits

Starting hourly pay is $17.50, with on-the-job training and incentive opportunities. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000. All employees are guaranteed a minimum of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, discounts, and more. For details, visit www.t-mobilebenefits.com.

Additional Information

Travel: No
DOT Regulated: No
Safety Sensitive: No

We are an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.