Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Town of Cheektowaga (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you'll be at the forefront of customer engagement in a dynamic retail environment. This role is all about creating excitement around innovative solutions and ensuring customers have an exceptional experience. You'll collaborate with peers, utilize digital tools, and support customers from onboarding to account management. If you're passionate about technology and thrive in a fast-paced setting, this is the perfect opportunity to make a significant impact in the retail space.

Qualifications

• Minimum 6 months of customer service and/or sales experience, preferably in retail.
• Passionate about customer advocacy and balancing customer experience with performance goals.

Responsibilities

• Engage proactively with customers using digital tools to showcase T-Mobile solutions.
• Build rapport and loyalty through friendly customer interactions and follow-ups.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store, are an essential part of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. They thrive in high-traffic environments, are passionate about technology, and excel at building relationships through meaningful interactions. Mobile Associates identify customer needs, educate, demonstrate, and recommend solutions to meet those needs, consistently exceeding performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, using digital tools to educate and demonstrate the value of T-Mobile solutions.
2. Utilize digital self-serve tools during customer interactions, identify needs, and employ solution-based selling techniques to showcase product and service benefits. Promote onboarding solutions that help customers understand and utilize the T-Mobile app, fostering deeper relationships and satisfaction.
3. Complete training on the in-store experience, new products, skills, and systems. Review personal results, current promotions, and updates to stay prepared. Collaborate with nearby stores for customer onboarding, perform skills practice, share knowledge, and follow store procedures, including security protocols for kiosk assets.
4. Be customer-obsessed by engaging with friendliness and enthusiasm, building rapport, trust, and loyalty. Follow up with customers, manage referrals, and support sales activities, including price overrides for special offers.
5. Build relationships with store leadership and teams to support the customer journey from setup to support and account management.

Education

• High School Diploma/GED (Required)

Work Experience

• Minimum 6 months of customer service and/or sales experience, preferably in retail (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, balancing customer experience with performance goals (Required)
• Team Building: Willing to collaborate with peers and leaders, sharing best practices (Required)
• Retail Sales: Driven and confident to succeed in a fast-paced sales environment (Required)