Mobile Associate, Store-in-Store

T-Mobile; Texarkana (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking Mobile Associates to energize the retail environment and connect with customers. This role focuses on creating meaningful interactions and recommending solutions that exceed performance targets while providing exceptional customer service. With a competitive salary and opportunities for annual incentives, this position offers a dynamic work environment where you can grow and develop your skills. Join a team that values customer satisfaction and teamwork, and enjoy a range of benefits that support your professional journey.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Options

Paid Time Off

Parental Leave

Tuition Assistance

Family Benefits

Disability Insurance

Qualifications

• 6 months of customer service and/or sales experience; retail experience preferred.
• Passionate about customer satisfaction and able to balance experience and performance.

Responsibilities

• Engage with customers using digital tools to showcase solutions.
• Support store operations and manage sales processes effectively.

Skills

Customer Satisfaction

Sales Skills

Teamwork

Digital Tools Utilization

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store, are an essential part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thriving in a high-traffic environment with evolving technology and customer needs. They excel at building relationships through meaningful interactions, identifying customer needs, and recommending solutions to exceed performance targets while providing excellent customer service.

Job Responsibilities

1. Proactively engage with customers in a high-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate product value through solution-based selling, including onboarding and app utilization.
3. Complete training on in-store experience, new products, and systems; continuously improve skills to enhance customer experience.
4. Build rapport and loyalty by connecting on a personal level, following up, capturing referrals, and managing sales processes.
5. Support store operations, including opening/closing procedures, securing assets, and reporting issues.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Passionate about customer satisfaction, able to balance experience and performance goals (Required)
• Team-oriented, willing to learn and share best practices (Required)
• Competitive in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Information

During the first 90 days, receive on-the-job training and incentive pay. Post-training, eligible for annual incentives up to $18,000/year, with guaranteed minimum earnings of $20/hour including incentives. All employees are eligible for an annual stock grant.

Benefits include medical, dental, vision, 401(k), stock options, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance, and discounts. For details, visit www.t-mobilebenefits.com.

We support growth and career development in our unique environment. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.