Mobile Associate, Store-in-Store

T-Mobile; South Jordan (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile is seeking Mobile Associates for their Store-in-Store locations. This role involves engaging customers, showcasing products, and providing exceptional service. Candidates should have a passion for customer satisfaction and effective communication skills. Full-time and part-time positions available with competitive pay and benefits.

Benefits

Health Insurance

401(k)

Stock Grants

Paid Time Off

Discounts

Qualifications

• Minimum 6 months of customer service or sales experience; retail experience preferred.

Responsibilities

• Engage proactively with customers using digital tools.
• Provide exceptional customer service and manage follow-up activities.
• Collaborate with nearby stores to support customer onboarding.

Skills

Customer Satisfaction

Effective Communication

Team-oriented Mindset

Sales Abilities

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including stock grants, employee stock purchase plans, 401(k), and free financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, build relationships with customers, and excel in a high-traffic environment where technology and customer needs evolve. They focus on educating, demonstrating, and recommending solutions to meet customer needs and exceed performance targets through sales, exceptional customer experiences, and quality metrics.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and promote solutions to deepen customer relationships and satisfaction.
3. Complete training on store experience, products, systems, and procedures, including store operations and security protocols.
4. Provide exceptional customer service, build rapport, and manage follow-up activities like referrals and Be Back processes.
5. Collaborate with nearby stores to support customer onboarding and support.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passion for customer satisfaction and effective communication skills.
• Team-oriented mindset and willingness to learn and share best practices.
• Competitive drive and confidence in sales abilities.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Details

• Hourly pay starts at $17.50, with potential incentives and promotion opportunities.
• Full-time and part-time benefits include health insurance, 401(k), stock grants, paid time off, and discounts.
• Travel: No; DOT Regulated: No; Safety Sensitive: No.

Join us and grow your career in a dynamic environment committed to your development and success. T-Mobile is an Equal Opportunity Employer, dedicated to inclusivity and diversity. For accommodations, contact [e-mail] or call 1-844-873-9500.