Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Savannah (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile USA is seeking Mobile Associates to join their Retail Team. This role involves engaging customers in-store, providing exceptional service, and building relationships. Ideal candidates are passionate about customer advocacy and thrive in dynamic environments. With competitive pay starting at $17.50/hour and opportunities for growth, this position is perfect for those looking to advance in the retail sector.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Qualifications

• Minimum 6 months of customer service and/or sales experience in retail.
• Desire to be part of a dynamic team.

Responsibilities

• Engage with customers in a busy retail environment.
• Provide exceptional service by building trust.
• Collaborate with store leadership for account management.

Skills

Customer Advocacy

Sales

Relationship Building

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and a comprehensive compensation package. Employees benefit from wealth-building opportunities such as annual stock grants, an employee stock purchase plan, a 401(k), and access to free, year-round financial coaching. We are committed to being UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store

Mobile Associates are an essential part of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who generate energy and excitement around our products and services, thrive in high-traffic environments, and are passionate about the connected world. They excel at building relationships through meaningful interactions, identifying customer needs, and educating customers on solutions.

Job Responsibilities:

1. Proactively engage with customers in a busy retail environment, using digital tools to educate and demonstrate the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and recommend solutions to deepen customer relationships and satisfaction.
3. Complete training on in-store experience, products, systems, and procedures, and continuously improve skills to enhance customer experience.
4. Provide exceptional service by connecting on a personal level, building trust, and exceeding expectations. Follow up with customers, manage referrals, and support ongoing relationships.
5. Collaborate with store leadership and teams to support customer account setup, device support, and account management.

Education:

• High School Diploma/GED (Required)

Work Experience:

• Minimum 6 months of customer service and/or sales experience in retail (Preferred)
• Passion for customer advocacy and balancing customer experience with performance goals (Required)
• Desire to be part of a dynamic team, willing to learn and share best practices (Required)
• Confidence and drive to succeed in a fast-paced sales environment (Required)
• At least 18 years old and legally authorized to work in the U.S.

Additional Details:

• Travel: No
• DOT Regulated: No
• Safety Sensitive: No
• Hourly Pay: Starting at $17.50, with incentives and potential promotion to Mobile Expert role earning up to $18,000/year in incentives, and guaranteed minimum earnings of $20/hour including incentives.

Benefits:

Our benefits reflect our spirit of One Team, Together! Benefits include medical, dental, vision insurance, 401(k), stock grants, paid time off, holidays, parental and family leave, family building benefits, childcare subsidies, tuition assistance, disability and insurance options, and discounts on mobile and internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Inclusion:

We support career growth and value diversity. T-Mobile is an Equal Opportunity Employer. We provide reasonable accommodations for individuals with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.