Mobile Associate, Store-in-Store

T-Mobile; Sandusky (OH); On-site; Full time

Job summary

A leading company is seeking Mobile Associates who will be vital in engaging customers and promoting products in a fast-paced retail environment. Successful candidates will excel in building relationships and providing exceptional customer experiences. The role offers competitive pay, training, and opportunities for growth.

Benefits

Medical, Dental, Vision

401(k) Plan

Paid Time Off

Tuition Assistance

Discounts on Mobile Services

Qualifications

• 6 months of customer service and/or sales experience required.

Responsibilities

• Engage with customers using digital tools and product knowledge.
• Build relationships with store leadership and teams.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by doing it the right way—excel in sales, provide exceptional customer experiences, and meet quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools, effective communication, and product knowledge to educate customers and showcase T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding to identify needs and demonstrate the value of T-Mobile products and services, including onboarding solutions that help customers self-serve via the T-Mobile app.
• Complete training on the in-store experience, new skills, products, and processes. Review personal results, current promotions, and updates to stay customer-ready. Partner with nearby stores for customer onboarding. Perform store operations such as opening, closing, and securing assets, reporting any issues.
• Be customer obsessed—connect on a personal level, build rapport, trust, and loyalty. Proactively reach out to potential customers, follow up, capture referrals, and build relationships with new and existing customers. Perform price overrides for specific offers as needed.
• Build relationships with store leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, balancing experience and performance goals (Required)
• Team Building: Willingness to collaborate and share best practices with peers and leaders (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation and Benefits

Hourly Base Pay: $17.50

During the first 90 days, Mobile Associates receive training and are eligible for incentives. After training, they promote to Mobile Expert with an annual incentive target of $18,000. All employees are guaranteed to earn $20/hour including incentives. Employees are also eligible for an annual stock grant.

Our benefits include medical, dental, vision, FSA, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile services and internet. For details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to diversity and equal employment opportunity. We provide accommodations for individuals with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.