Mobile Associate, Store-in-Store

T-Mobile; Saint Petersburg (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in retail settings. This role involves building relationships, demonstrating products, and exceeding sales targets. Candidates should have a high school diploma and some customer service experience. Join T-Mobile for a rewarding career with competitive pay and benefits.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Employee stock grants and purchase plan

Paid time off and holidays

Tuition assistance

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Passionate about customer advocacy and performance goals.
• Willingness to collaborate and share best practices.

Responsibilities

• Engage with customers in a retail environment using digital tools.
• Identify customer needs and demonstrate T-Mobile products.
• Build rapport and trust with customers to exceed expectations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in high-traffic environments, where technology innovations, customer needs, and the retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app.
3. Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and resources. Continuously learn to improve skills and provide the best customer experience. Partner with nearby store locations for customer onboarding, perform store operations, and secure kiosk assets, reporting any issues to management.
4. Be customer obsessed: connect on a personal level, build rapport and trust, and exceed customer expectations. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specific offers as needed.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy and balancing customer experience with performance goals (Required)
• Team Building: Willingness to collaborate, learn, and share best practices with peers and leaders (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Compensation

Hourly base pay is $17.50, plus $5.00 per hour during training. During the first 90 days, on-the-job training and training pay are provided. Afterward, promotion to Mobile Expert is possible with an annual incentive target of $18,000, with actual incentives varying based on performance. All employees are guaranteed a minimum of $20/hour including incentives. Additionally, all employees are eligible for an annual stock grant.

Benefits

Our benefits include medical, dental, vision insurance, 401(k), employee stock grants and purchase plan, paid time off, holidays, parental leave, family building benefits, back-up care, tuition assistance, disability insurance, voluntary insurance options, and discounts on mobile services and home internet. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth and value diversity. We are an Equal Opportunity Employer and provide accommodations for individuals with disabilities. To request accommodations, contact [e-mail] or call 1-844-873-9500.