Mobile Associate, Store-in-Store

T-Mobile; Lady Lake (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you will engage customers in high-traffic environments, showcasing innovative solutions and fostering relationships. With a focus on customer satisfaction and performance, you will have the opportunity to grow within the company, enjoying a competitive compensation package that includes hourly pay, annual incentives, and various benefits. If you thrive in fast-paced settings and are passionate about connecting people with technology, this position is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Annual Stock Grant

Parental Leave

Family Support

Disability Insurance

Qualifications

• Minimum 6 months customer service and/or sales experience; retail experience preferred.
• Passionate about customer satisfaction and effective at balancing experience with performance goals.

Responsibilities

• Engage proactively with customers in a high-traffic retail setting.
• Build rapport and trust with customers to drive sales and satisfaction.

Skills

Customer Service

Sales Skills

Communication Skills

Teamwork

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package, including annual stock grants, employee stock purchase plan, 401(k), and access to free, year-round money coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates, Store-in-Store are essential members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They focus on active customer engagement, creating energy and excitement around our products and services. These associates are passionate about the connected world, thrive in high-traffic environments, and excel at building relationships through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, and aim to exceed performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

1. Engage proactively with customers in a high-traffic retail setting, using digital tools to communicate effectively and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate the value of T-Mobile products and services through solution-based selling.
3. Complete training on in-store experience, products, and systems; review personal results and promotions regularly to stay customer-ready.
4. Build rapport and trust with customers, provide exceptional service, follow up, and manage relationships to drive sales and customer satisfaction.
5. Collaborate with nearby store locations to support customer onboarding and support activities.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passionate about customer satisfaction and effective at balancing experience with performance goals.
• Team-oriented, willing to learn, share best practices, and resolve issues collaboratively.
• Competitive, confident, and capable of succeeding in a fast-paced sales environment.

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States
• Travel: No
• DOT Regulated: No
• Safety Sensitive: No

Hourly Base Pay: $17.50. During the first 90 days, associates receive training and are eligible for incentive pay. Upon promotion to Mobile Expert, the annual incentive target is $18,000, with total earnings guaranteed at $20/hour including incentives. All employees are also eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision insurance, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. For more details, visit www.t-mobilebenefits.com.

We support growth and development, encouraging employees to live our values and invest in their careers. T-Mobile is an Equal Opportunity Employer. We welcome applicants with disabilities and provide accommodations upon request. Contact: [e-mail] or call 1-844-873-9500.