Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; City of Niagara Falls (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you will be the face of the brand, engaging customers in a vibrant retail environment. Your passion for technology and customer service will help you build meaningful relationships and provide exceptional experiences. You will leverage digital tools to educate customers about innovative solutions while continuously improving your skills. This is a fantastic opportunity to thrive in a fast-paced, customer-focused environment, where your contributions will make a significant impact on customer satisfaction and brand loyalty.

Qualifications

• Passionate customer advocate who balances experience and performance goals.
• Willing to work alongside peers and share best practices.

Responsibilities

• Engage with customers using digital tools to showcase T-Mobile solutions.
• Build rapport and trust with every interaction to exceed expectations.
• Partner with nearby stores for customer onboarding and support.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities:

• Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools to communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless and onboarding solutions to help customers understand and utilize the T-Mobile app for their wireless needs, deepening relationships and ensuring satisfaction.
• Complete training on the in-store experience, new skills, products, processes, and knowledge of systems and resources. Review personal results, current promotions, and updates on the Hub to stay customer ready. Continuously improve skills to enhance customer experience. Partner with nearby store locations for customer onboarding. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and secure kiosk assets, reporting any issues to management.
• Be customer obsessed: connect on a personal level, build rapport, trust, and loyalty with every interaction. Provide exceptional service, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education:
High School Diploma/GED (Required)

Work Experience:
At least 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities:

• Customer Satisfaction: Passionate customer advocate who balances customer experience and performance goals effectively (Required)
• Team Building: Willing to work alongside peers and store leaders, sharing best practices and resolving issues (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)