Mobile Associate, Store-in-Store

T-Mobile; Cinnaminson Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you will engage customers in a vibrant retail environment, showcasing innovative solutions and creating excitement around products and services. Your passion for customer service and ability to build meaningful relationships will drive sales success and enhance customer experiences. With competitive pay and a robust benefits package, this position offers opportunities for career growth and development within a supportive team environment. If you're ready to thrive in a fast-paced setting and make a difference, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Holidays

Parental Leave

Employee Discounts

Qualifications

• 6+ months of customer service or sales experience, preferably in retail.
• Strong customer service passion and ability to connect personally with customers.

Responsibilities

• Engage with customers in a busy retail environment using digital tools.
• Build rapport and trust with customers, manage sales processes effectively.

Skills

Customer Service

Sales Techniques

Digital Tools Proficiency

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, continuously evolving with technology innovations, customer needs, and the retail experience. Mobile Associates excel at building relationships with customers through meaningful interactions, identifying needs, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with customers in a busy retail environment, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate product value through solution-based selling techniques.
3. Complete training on in-store experience, new products, and processes; review personal results and promotions regularly to stay customer-ready.
4. Build rapport and trust with customers, proactively follow up, capture referrals, and manage sales processes effectively.
5. Collaborate with nearby store locations to support customer onboarding and store operations, including opening/closing procedures and security measures.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service or sales experience, preferably in retail (Required)

Knowledge, Skills, and Abilities

• Strong customer service passion and ability to connect personally with customers (Required)
• Team-oriented mindset with willingness to learn and share best practices (Required)
• Competitive sales drive and ability to succeed in fast-paced environments (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Hourly pay starts at $19.00. During training, associates are eligible for incentive pay; after training, they can earn up to $18,000 annually in incentives, with guaranteed minimum earnings of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, and discounts. For more info, visit www.t-mobilebenefits.com.

We support career growth and are committed to equal opportunity employment. For accommodations, contact [e-mail] or call 1-844-873-9500.