Mobile Associate, Store-in-Store

T-Mobile; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic retail team as a Mobile Associate, where your passion for customer satisfaction and sales will shine. In this role, you'll engage with customers, showcase innovative solutions, and build lasting relationships. With a competitive pay structure and opportunities for growth, you'll thrive in a fast-paced environment while contributing to a brand that values diversity and inclusion. Enjoy comprehensive benefits, stock grants, and a supportive workplace culture that empowers you to excel. This is your chance to make a significant impact in the retail space and advance your career with an industry leader.

Benefits

Health Insurance

401(k)

Paid Time Off

Employee Discounts

Annual Stock Grants

Qualifications

• 6+ months of customer service or sales experience, preferably in retail.
• Ability to connect personally with customers and build rapport.

Responsibilities

• Engage with customers using digital tools to showcase solutions.
• Support store operations including opening, closing, and securing assets.

Skills

Customer Satisfaction

Sales Skills

Team Collaboration

Digital Tool Proficiency

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, continuously evolving with technology innovations, customer needs, and the Retail experience. Mobile Associates excel at building relationships with customers through meaningful interactions, identifying their needs, and recommending solutions. They aim to exceed performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

• Engage proactively with customers in a busy retail setting, using digital tools to educate and showcase T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions to demonstrate product value and assist in onboarding, including teaching customers how to use the T-Mobile app.
• Complete training on in-store experience, products, and systems; continuously improve skills to enhance customer experience; support store operations including opening, closing, and securing assets.
• Provide friendly, engaging service, building rapport and loyalty; follow up with customers, manage referrals, and perform price overrides for special offers.
• Collaborate with nearby stores to support customer account setup, device support, and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passionate about customer satisfaction and able to connect personally with customers.
• Team-oriented with a willingness to learn and share best practices.
• Competitive in sales, confident in a fast-paced environment.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with incentives and potential promotion to a Mobile Expert role with higher earnings. Employees are also eligible for annual stock grants and comprehensive benefits including health insurance, 401(k), paid time off, discounts, and more. For full details, visit www.t-mobilebenefits.com.

At T-Mobile, we support growth and diversity. We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.