Mobile Associate, Store-In-Store

T-Mobile; Cicero (IL); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in retail environments. This role involves building relationships, showcasing products, and exceeding sales metrics. Candidates should have strong communication skills and a customer-focused mindset. Benefits include competitive pay and a comprehensive rewards package.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock plans

Paid time off

Holidays

Parental leave

Tuition assistance

Employee discounts

Qualifications

• 6 months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Leverage digital tools to showcase T-Mobile solutions.
• Build rapport and manage referrals.

Skills

Customer-focused

Effective communication

Team-oriented

Competitive in sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in high-traffic environments, are obsessed with the connected world, and continuously adapt to evolving technology, customer needs, and the Retail experience. Mobile Associates excel at building relationships with customers through meaningful interactions, identifying needs, and recommending solutions. They aim to exceed performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

1. Proactively engage with customers in a high-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate the value of T-Mobile products and services, including onboarding and self-serve options.
3. Complete training on in-store experience, products, systems, and procedures; continuously improve skills to enhance customer experience.
4. Build rapport and trust with customers, follow up, manage referrals, and perform price overrides for specific offers.
5. Collaborate with nearby store teams to support customer account setup, device support, and servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Customer-focused with effective communication skills.
• Team-oriented with willingness to learn and share best practices.
• Competitive in sales with confidence to succeed in a fast-paced environment.

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel required: No
DOT Regulated: No
Safety Sensitive: No

Hourly pay: $19.00 + $5.00 training pay. Upon promotion to Mobile Expert, eligible for incentives averaging $18,000/year. All employees guaranteed minimum $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. For more info, visit www.t-mobilebenefits.com.

We support your growth and are committed to an inclusive, discrimination-free workplace. For accommodations, contact [e-mail] or call 1-844-873-9500.